Project Manager Management

CYNTHIA STEPHENS

Havre de Grace, MD ***** / Cell: 704-***-**** / E-mail: *******.*.********@*****.***

PROFILE

Experienced professional with a background in Electrical and Industrial Engineering, Six Sigma Black Belt certification, and currently pursuing Scrum Master certification offering extensive expertise in project management using both Waterfall and Agile methodologies across various product markets. Key focal point of experience includes supporting the migration of multiple countries to single bank along with acting as a project member and partner for bank modernization. Background also presents a strong focus on infrastructure enhancement, data analysis, risk mitigation, and cross-function coordination. I am seeking to leverage my transferable skills in program or project management in the technology sector.

SKILLS/EXPERIENCE

Project/program planning and execution, Risk management, Stakeholder partnership, Logistics, Six Sigma methodology/tools, Waterfall and Agile practitioner, Data analysis, Supply Chain operations, Process design, Budget/forecasting, Cybersecurity, Soft skills

PREVIOUS EMPLOYMENT

TORONTO-DOMINION (TD) BANK

Senior Technical Project Manager Remote/Havre de Grace, MD Sept 2024 - Present

●Led execution of a multiple work stream project to address operational deficiencies while supporting a modernization strategy the Small Business Lending area. Efforts involved development of new/enhanced governance and monitoring processes, leveraged deployment of partnership functionality through 3rd parties, and establishment of new cross-functional routines to enhance communication within the Enterprise.

●Also tasked with identification and installation of enhanced controls as part of Insider Risk Management strategic planning.

BANK OF AMERICA

Senior Project Manager Remote/Charlotte, NC Dec 2022 - Aug 2024

●Transitioned business operations from development to sustained maintenance of a new financial reporting platform across US, APAC, and EMEA, resolving accounting inconsistencies for tax credit products (wind, solar, LIH) and to support platform modernization and a single bank strategy. The effort leveraged model data to inform technical solution options culminating in an optimized revenue positioning of $1B+ working closely with Senior executives.

●Led the transition of an in-house enterprise tax reporting platform to implementation in a cloud-hosted solution, completing the project two months ahead of schedule and saving $200K in budget.

●Performed core management, reporting and audit mitigation activities which included monthly forecasting and variance assessment, health status reports, and SDLC permitting.

META

Senior Project Manager Remote/Menlo Park, CA Sept 2022 - Dec 2022

●Implemented project management best practices and led vendor performance monitoring for new build and retrofit activities across 100+ data centers, driving operational excellence.

●Successfully reorganized 50+ data centers with integration of a centralized tracking process for service and repair issues/parts and installation delivering a 30% improvement in vendor performance

●Delivered redesigned processes to enhance monitoring of vendor performance shortfalls, established regular partnership reviews with vendors, and established optimized engagement with vendor contract management operations.

RED HAT

Senior Project Manager - PMO Remote/Raleigh, NC Mar 2022 - Aug 2022

●Onboarded New Vendor: Led the transition of Sales and Marketing teams to a new $3MM Market Development Fund (MDF) tool and subscription tracking system. Improved revenue tracking from subscriptions, enhancing overall financial visibility and accountability.

●Coached Junior Project Managers: Guided junior project managers in collaborating with IT to upgrade a manually created revenue dataset to an enterprise-grade system. Ensured consistent and compliant operations with ASCA and SOX regulations, streamlining data management and regulatory adherence.

VIDANT HEALTH

Senior Project Manager Greenville, NC September 2021 - February 2022

●Designed and documented a process for the Premier data platform to standardize data acquisition and reporting. Enhanced analysis of supplies used in operations per medical protocol, identifying a key cost-saving opportunity of $150K through more efficient use of pain relief medication.

●Independently identified and implemented an infrastructure design to service non-acute patients at local hotels. Facilitated 25% capacity relief during the COVID pandemic with support from the COO and other Senior executives, optimizing patient care and resource utilization.

WELLS FARGO

Senior Technical Project Manager Charlotte, NC July 2018 – September 2021

●Supported regulatory compliance and improved tech infrastructure with SDLC, including a Conduct Risk dashboard, a unified customer notification platform, and compliance gap assessments.

●Led the launch of Kafka for enhanced fraud detection and data flow processing for internal clients by managing requirements, roadmap development, and client engagement to ensure successful deployment in Production.

BANK OF AMERICA

Senior Project Manager Charlotte, NC February 2016 – July 2018

●Supported oversight of data quality management and regulatory response initiatives impacting reporting as part of the PMO. Efforts ensured conformance to budget, resource alignment and adherence to timelines while working through line of business partnerships and the technology team.

●Led associate readiness activities for the Enterprise Quality Assurance (QA) Operational Standard Program and deployed a centralized Issues and Risk Management System (eIMS/eGRC) for Audit.

Technical Project Solutions Manager Charlotte, NC January 2011 – November 2015

●Created BPM solutions allowing users to make independent configurability changes post-deployment, reducing support team load by 30%.

●Actively handled intake requests through Agile in Jira, overseeing the development of new software and enhancements to existing systems.

●Delivered technology support for regulatory changes and risk identification in HFI and Home Equity/Second Lien servicing operations, applying project management and process design skills for effective change integration.

EDUCATION/CERTIFICATION

North Carolina A&T State University - Greensboro, North Carolina

Master of Science in Industrial Engineering

Southern University and A&M College - Baton Rouge, Louisiana

Bachelor of Science in Electrical Engineering

University of North Carolina at Charlotte - Charlotte, North Carolina

Certificate in Cybersecurity

Six Sigma – Black Belt and Coach

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