Name
Lua Serena
Phone: 704-***-****
Email: **********@*****.***
Location: Charlotte, NC
Objective
Motivated and bilingual professional with 3 years of customer service experience, excellent communication skills, and strong leadership abilities. Seeking a restaurant position where I can bring my fast problem-solving, active listening, and customer-focused mindset to enhance the guest experience and contribute to a high-performing team. Education
Rocky River High School – Charlotte, NC
Graduated: 2025
Experience
Customer Service Representative
[all in one services ] – Charlotte, NC
[June 2021 – june 2025 ]
● Handled daily customer communications via phone and email
● Created personalized quotes based on client needs and preferences
● Provided professional and friendly service to ensure customer satisfaction
● Managed multiple tasks while maintaining high attention to detail Skills
● Bilingual: Fluent in English and Spanish
● Excellent communication and interpersonal skills
● Fast problem solving and critical thinking
● Leadership and team collaboration
● Time management and multitasking
● Active listening and customer engagement
● Creativity and adaptability in fast-paced environments Volunteer & Leadership Experience
Student Volunteer & sports Manager – Rocky River High School
● Completed over 1,000 community service hours
● Served as manager for multiple sports teams
● Participated in JROTC with leadership responsibilities
● Assisted with school events, team organization, and communication