Human Resources Employee Relations

JENNIFER ACCRA

**** * **** **, ********, AZ 480-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Strategic and results-driven professional with over 15 years of leadership experience in education, business management, and human resources. Brings a proven track record in employee relations, payroll administration, compliance, and staff development. Also recognized for over 30 years of leadership in athletic program management, including planning large-scale AIA-sanctioned events. Passionate about aligning people strategies, program operations, and organizational goals to drive performance and engagement.

CORE COMPETENCIES

Human Resources Management & Compliance

Talent Acquisition & Onboarding

Payroll Processing & Tax Filing (QuickBooks, IRS/State)

Employee Relations & Conflict Resolution

Training, Coaching & Professional Development

HR Policy Development & Implementation

Event Planning & Logistics Management

Athletic Program Leadership

Microsoft Office Google Workspace Adobe HRIS Systems

EDUCATION & CERTIFICATIONS

MBA, Strategic Human Resource Management – Grand Canyon University

M.Ed., Educational Leadership – Northern Arizona University

B.S., Secondary Education – Eastern Michigan University

Certifications

Notary Public CPR/First Aid/AED SEI Endorsement CTE Certified

HUMAN RESOURCES EXPERIENCE

General Manager / HR & Payroll Specialist

The Original Geno’s – Tempe, AZ 2018 – 2024

Led all HR operations including recruitment, onboarding, employee relations, and compliance.

Processed multi-state payroll and tax filings while ensuring alignment with labor regulations.

Created employee handbooks, enforced workplace policies, and drove engagement initiatives.

Maintained vendor and internal team relations in a fast-paced, customer-facing environment.

HR Generalist & Payroll Manager (Business Sold)

MILZ LLC & Big Jimmy’s LLC – Gilbert/Tempe, AZ 2010 – 2018

Administered HR programs, conducted onboarding, trained staff, and ensured regulatory compliance.

Managed payroll, tax documentation, W2/1099 reporting, and year-end processing.

Conducted employee evaluations and implemented training programs for professional growth.

Collaborated with external auditors and legal advisors during HR audits and reviews.

Payroll Specialist / HR Consultant (Contract)

Jen’s Payroll – Remote 2010 – 2019

Delivered full-service payroll and HR consulting to small businesses using QuickBooks and other platforms.

Handled confidential personnel files, tax discrepancies, and represented clients in IRS/state matters.

Advised clients on employee policies, compliance, and labor law requirements.

ATHLETICS & EVENT LEADERSHIP EXPERIENCE

Head Swim & Dive Coach Event Director – AIA Sanctioned Meets

Various Districts – Arizona 1994 – 2025

Over 30 years of experience coaching high school swim and dive programs across Arizona school districts.

Coordinated and directed AIA-sanctioned regional swim and dive meets involving over 27 schools and 500+ athletes.

Recruited, hired, and supervised assistant coaches and meet officials; ensured compliance with AIA safety and competition standards.

Managed event logistics including facility setup, athlete registration, scheduling, team communication, and scorekeeping.

Built cohesive, high-performing teams and led athletes to regional and state-level competition success.

Recognized for fostering team culture, sportsmanship, and leadership among student-athletes.

EDUCATION LEADERSHIP EXPERIENCE

Career & Technical Education (CTE) Educator

Higley & Gilbert School Districts – Gilbert, AZ 2011 – Present

Instructed CTE courses in Business, Marketing, and Graphic Design.

Served as department head, mentored new teachers, and managed curriculum and student performance.

Oversaw school yearbook production, student organizations, and credit recovery programs.

Collaborated with SkillsUSA and CTSO programs to enhance student leadership and career readiness.

TECHNICAL SKILLS

QuickBooks Google Workspace Microsoft Office Suite Adobe Creative Cloud Canva HRIS/Payroll Systems Social Media Tools Data Entry Typing 50+/wpm Web Design

Adobe Express Letter Heads Business Cards Design

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