Customer Service Representative

Name: Ryhjouice F. Cambi

Current Address: F.S Catanico, Royal Palm Spring, Cugman

Cagayan de Oro City

Nationality: Filipino

Date of Birth: 18th of June 2001

Marital Status: Single

E-mail Address: rynryncambe@gmailcom

Phone: 090********/ 095********

OBJECTIVE

Results-driven and highly personable Customer Service Representative and Telemarketer of experience delivering outstanding support and persuasive sales solutions across diverse industries. Skilled in handling high-volume inbound and outbound calls, resolving client concerns with empathy and efficiency, and converting prospects into loyal customers through strategic communication. Demonstrated ability to build rapport, exceed sales targets, and maintain customer satisfaction in fast-paced environments. Adept in CRM systems, product presentations, and objection handling, with a strong commitment to professionalism and continuous growth. KEY COMPETENCIES

● Product and Process Knowledge

● Time and Task Management

● Verbal and Written Communication

● CRM

● Problem Solving and Critical Thinking

● Communication Skills

PROFESSIONAL EXPERIENCE

Telemarketer

CPR Agency (Remote)

● Delivered persuasive outbound calls for lead generation and service promotion

● Consistently exceeded conversion metrics

● Maintained clean, up-to-date CRM records and call logs

● Engaged potential clients with professionalism and excellent phone etiquette Customer Service Representative

Teleperformance (Telco Account)

● Support Billing and Payments

● Activate Services and Features

● Upsell Telco Products

● Manage Account Information

● Resolve Service Disruptions:

● Retain Customers

● Document Customer Interactions

● Consistently exceeded conversion metrics; Recognized as a Top performer EDUCATIONAL BACKGROUND

College Education :

San Agustin Institute of Technology : Fr. Manlio Caroselli St. Valencia City, Bukidnon Course : Bachelor in Secondary Education Major in Filipino Year of Graduation : 2023-2024

Secondary Education :

Pangantucan National High School

Year Graduated : 2020

Elementary Education : Iponan Elementary School

Year Graduated : 2013

PERSONAL BACKGROUND

Date of Birth : June 18, 2001

Place of Birth : Madaya Pangantucan, Bukidnon

Present Address : Royal Palmspring, Cugman Cagayan De OroCityCivil Status : Single Citizen : Filipino

Religion : Roman Catholic

Father’s Name : Reymundo S. Cambi

Occupation : Farmer

Mother’s Name : Julith F. Cambi

Occupation : Housewife

References available upon request.

I hereby certify the authenticity of the above information Ryhjouice F. Cambi

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