Service Desk It Analyst
Resume:
Blk * Lot *-* Phase * Annex Rocka
Commercial Complex Tabang, Plaridel,
Bulacan
****.**********@*****.***
Skills
Office 365, SQL Database, VB.net,
Network Configuration, Active
Directory, Citrix and VMware
January 6,
2025 - June
6, 2025
April 24,
2023 -
JUSTINE DE GUZMAN
Objective
Detail-oriented and proactive IT Analyst with over 5 years of experience in Managed Service Provider (MSP) environments. Adept at troubleshooting complex technical issues, managing multi-tenant infrastructures, and delivering client-focused support. Proven ability to streamline IT operations, enhance security, and support business continuity for diverse industries
Experience
Technology Elite
MSP IT Analyst
TECHNICAL SKILLS
Operating Systems: Windows Server (2012–2022)
Tools & Platforms: ConnectWise, Datto, Kaseya, Passportal, N- Able, ShadowControl, Skykick, NatterBox, Cpanel
Networking: LAN/WAN, VPN, DNS, DHCP, TCP/IP
Cloud Services: Microsoft 365, Azure AD, Intune
Security: Endpoint Protection, MFA, Email Filtering, Patch Management
Scripting/Automation: PowerShell (basic)
Monitoring: RMM Tools, Citrix Director
Other: Active Directory, Group Policy, VMware, Backup Carelon Global Solution
IT Service Desk
Monitor and respond quickly to incoming request relate to technical issues
Maintain computer system and act as support if any system goes down
Responsible for PC's, Printer, Server and related equipments Maintain User Machine, including upgrade and configuration as needed
Assist Onboarding of new users
Active Directory Administrative Control
Knowledge of Ticketing System(SNOW)
Knowledge of Exchange And Servers
Knowldege of VMware, Citrix etc
June 24,
2022 -
Febuary 27,
2023
September
1, 2020 -
December
15,2022
2013-2014
Wipro Inc
Service Desk Analyst
Testing and Analyzing IT System and software
performance
resolving incoming client and personnel IT queries remotely, email and phone
Prioritizing and resolving IT concerns and escalting serious issues to relevant groups
Documenting Processes and maintaining service desk records Making recommendation to optimize IT performance and prevent future problems
Bill Gosling Outsourcing
Desktop Support Technician
Monitor and respond quickly to incoming request
relate to IT issues
Maintain computer system and act as support if any system goes down
Responsible for PC's, Printer, Server and related
equipment(monitor, keyboard, mouse, hard
drive, etc).
Maintain user PC's, including upgrades and configuration as needed.
Assist with onboarding of new users.
Keep inventory of all equipment, software, and license users. Install, configure, and upgrade PC Software.
Active Directory Administrator Control
Handles Ticketing System(Zoho)
Handles IMSVA(InterScan Messaging Security Virtual Appliance)
Remoting System Units using(MSRA, MSTSC, TeamViewer)
Education
ATEC Technological College
ICT - Information Technology
Projects
Asset Inventory System
its an invetory system made by SQL database
Contact this candidate