Medical Assistant Patient Care

Valerie Pelletier

** ********* **. **** ****, Amesbury, Ma

C: 978-***-****

*************@*****.***

PROFILE

Compassionate medical assistant with a proven history of dynamic and detailed patient care with a focus on medication prior authorizations, denials, and peer to peers. Committed to working closely with families and other professionals to provide well-rounded medical care.

SKILLS

●EMR experience, EPIC

●Microsoft word, Excel, Outlook, PowerPoint

●Multi-phone line system

●Medical terminology

●HIPPA Compliance

Physician Support

PROFESSIONAL EXPERIENCE

Seacoast medical associates 2023-present

Patient care

Customer service

EKG,injections,heart monitors

Administrative work such as answering phones, handling patient issues, multiple line calls, triaging calls, resolving any problem to the highest care possible.

Cross trained for medical assisting and front desk

Being empathetic to a patient in crisis and helping them calm down and resolve the problem.

Certified Clinical Medical Assistant- Seacoast Medical Associates april 2023-present

●EKG, Vitals, Injections, Testosterone injections, B12 inections

●Sending in medication for the provider to the pharmacy

●Placing heart monitors on patients

●All clinical aspects of a medical assistants job

●administrative work

●Telephone encounters

Certified Clinical Medical Assistant – North shore Physician Group, Rowley, MA 08/2021 to Present

●Praised for efficiently handling medication prior authorizations and other administrative duties (e.g. answering phones, scheduling appointments, and maintaining medical records

●Demonstrated proficiency in taking patient medical histories and vital signs (e.g. EKG, blood pressure, diabetic sensor placement, POCT testing, injections)

●Answer multi-line phone system and provide patients with accurate information relating to their surgeries

●Maintain and enhance the organizations credibility by ensuring the cleanliness and sanitation of all facilities, equipment, and exam rooms

●Accommodate the patients and doctors requests regarding various concerns/matters related to patient care, medications, and treatments

Certified Clinical Medical Assistant- ClearChoice MD, Plaistow, NH 20020-2021

●Utilized effective communication to discuss patients concerns

●Assisted physicians and nurses during exams, and treatments

● Collected and prepared laboratory specimens

●Instructing patients about medication and special diets

Certified Clinical Medical Assistant- North Shore Physicians group Peabody,Ma 2016-2020

●Clinical and administrative duties

●Procedures: EKG, POCT, Vitals, Diabetic sensor placement

●Prepping all materials for the provider’s needs

●HIPPA compliance

●Triaging, patient gateway messages, phone calls

●Insurance prior authorizations for all medications

●Customer service and patient care

Certified Clinical Medical Assistant, Lahey Clinic, Beverly, MA 2015-2016

●Followed HIPPA compliance by requesting three patient identifiers to ensure accuracy

●Complete patient assessments and inform providers of any concerns or findings

●Documented patient information in EMR systems and filed confidential patient information in designated areas

●Respected patient’s wishes and needs and shared any pertinent information with those in the care team

Cashier- Market Basket, Seabrook, NH 2001-2015

●Greeted and pleasantly interacted with customers and provided excellent customer service

●Maintained high standards of customer service during high-volume, fast-paced operations

●Handled currency and credit transactions quickly and accurately

●Issued refunds and exchanges as necessary

EDUCATION

Certificate- Clinical medical Assistant

Certificate- BSL

Programs: EPIC 8 years

Eclinical 1 year

Docutap 1 year

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