Customer Service Maintenance Technician

JULIANY RENGIFO

North Las Vegas, NV *****

*************@*****.*** / 702-***-****

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SUMMARY

Dynamic and dedicated professional with a proven track record at Ellis Island Casino, excelling in customer service and time management. Adept at multitasking and conflict resolution, I consistently ensured guest satisfaction while maintaining high standards of cleanliness and safety. Passionate about fostering positive experiences and committed to delivering exceptional results.

SKILLS

Customer service

Time management

Conflict resolution

Communication skills

Attention to detail

Work ethic

Highly reliable

Patience and tolerance

EXPERIENCE

12/2023 - Current

Housekeeping Room Attendant/Maintenance Technician / Ellis Island Casino - North Las Vegas, 89124 Managed time efficiently by multitasking between various tasks throughout the day. Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces. Changed bed linens and towels, tidied up rooms.

Inspected guest rooms after cleaning to ensure they were presentable. Responded promptly to emergency breakdowns at any time even after shift hours. Installed new systems, replacement parts, and components to maintain proper operation. Fitness Coach / Self-employeed - Cali, Colombia 10/2018 - 12/2022 Developed customized workout plans tailored to clients' needs, goals, and physical capabilities. Advised clients on proper nutrition habits as part of an overall wellness plan. Conducted orientations on proper use of exercise equipment and safety guidelines. Restaurant Team Member / Da Pacho - Panama, Panama City 01/2013 - 11/2015 Processed payments accurately and efficiently using POS system. Greeted customers and provided menus.

Maintained clean and organized work area at all times. Answered phone calls promptly and handled inquiries from customers courteously. EDUCATION AND TRAINING

Restaurant Management 12/2022

Aprende Institute - Miami, FL

Three month management course

JR

Finances For Entrepreneurs 10/2022

Aprende Institute - Miami, FL

Three month business finance course

Personal Finance 05/2022

Aprende Institute - Miami, FL

Three month personal finance course

ACTIVITIES AND HONORS

I like to create my own clothing.

I have two children that I raise.

I enjoy raising and caring for chickens.

LANGUAGES

Spanish:

Native/ Bilingual

English:

Professional

CERTIFICATIONS

SNHD Food Handler's card

TAM Alcohol Awareness card

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