Customer Service Project Manager

to:

Future Opportunity

from:

Moni Coelho

I am writing to express my strong interest in joining your esteemed company. With a broad skill set in customer service, communication, and self-motivation, I am confident in my ability to contribute effectively to your team. My strengths in adaptability and collaboration, combined with my friendly, professional, solutions-focused, dynamic, and versatile nature, allow me to thrive in various customer service scenarios while maintaining a professional demeanor. Throughout my career, I have consistently demonstrated the ability to meet the needs of clients and colleagues in dynamic environments.

I believe my unique combination of skills and strengths will make me an asset to your organization.

I am excited about the opportunity to contribute my expertise to your team and help advance your company's objectives.

Thank you for considering my application.

I look forward to discussing how I can contribute to your company further. Warm regards,

Moni Coelho

Moni Coelho

Boca Raton / 954-***-**** / ***********@*****.*** Professional

summary

I am a highly dedicated and results-oriented professional who strives for excellence in every aspect of my work. Known for my proactive mindset and meticulous attention to detail, I am deeply committed to achieving strategic goals. I have a proven track record of successfully coordinating cross- functional teams and managing resources effectively, fostering a strong spirit of collaboration. My passion lies in driving continuous improvement, ensuring stakeholder satisfaction, and cultivating a culture of accountability that empowers teams to excel. Let’s work together to achieve remarkable outcomes!

Moni Coelho

Boca Raton, US, 33496 / 954-***-**** / ***********@*****.*** Employment

history

JUN-24 - PRESENT

CORAL SPRINGS

Lease Up Manager, Metropolitan

AUG-19 - JUN-24

MIAMI, FL

Project Manager, Opendoor

JAN-15 - AUG-19

MIAMI, FL

Project Estimator, Zillow Group

Manage the lease-up process, securing high occupancy rates, and enhancing tenant satisfaction.

Implement marketing strategies, boosting property visibility, and attracting quality tenants.

Coordinate with teams to streamline operations, improving efficiency and reducing vacancy time.

Analyze market trends to adjust pricing, ensuring a competitive edge and revenue growth.

Resolve tenant issues promptly, fostering positive community relationships and retention.

Implemented communication strategies, ensuring timely project completions and collaboration.

Built vendor relationships, securing deliverables, and maintaining project pace. Worked with teams, enhancing outcomes and fostering a collaborative environment. Conducted project kickoff meetings, aligning objectives and reducing delivery time by 30%.

Managed project documentation, meeting milestones within budget constraints. Monitored cost trends to provide insights, enhancing process efficiency and reducing expenses.

Streamlined vendor selection, achieving notable savings in material procurement. Developed precise budgets from project scopes, ensuring financial accuracy and minimizing errors.

Implemented digital bid tracking for improved visibility and quicker decision-making. Coordinated with teams to evaluate change orders, ensuring clear communication and timely resolutions.

JAN-09 - DEC-14

PLANTATION, FL

Property Manager and Maintenance Supervisor, State Street Property Management

Built vendor relationships, enhancing service quality and cutting maintenance costs. Inspected units pre/post-occupancy, maintaining standards and reducing turnover. Analyzed rent trends, boosting on-time payments, and lowering delinquencies. Resolved tenant disputes professionally, fostering community trust. Introduced a tenant feedback system, improving satisfaction and retention. Education

FEB 2023 - PRESENT

FLORIDA

Business Management, Phoenix University

JUN 2023 - JUN 2026

FLORIDA

Notary Public, State Of Florida

APR 2024 - APR 2026

FLORIDA

CPR Certification, American Red Cross

Skills Project Management, Contract Manager,

Budget Planning, Cost Estimating,Customer

Service,Training. Jira (Experienced)

Yardi, Yardi Voyager, Propertyware, SafeRent,

Engage,Onsite, Handytrack,Resman,

RentDynamics (Experienced)

Excel, GDrive, Microsoft, Gmail, Slack,

Calendar Management,CRM (Experienced)

Languages English (Native) Spanish (Highly proficient) Portuguese (Native)

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