Customer Service Representative

Marquavia Singletary

*************@******.*** +1-941-***-**** Tampa, FL

SUMMARY

Seeking Client Support Specialist role with 4 years of experience in customer service and problem resolution. Proven track record in addressing customer concerns, demonstrating empathy, and resolving issues swiftly. Strong skills in relationship building, conflict resolution, and complaint handling, with experience in training new personnel and managing high-stress situations effectively.

WORK EXPERIENCE

Epiq Global Tampa, FL

Customer Service Representative Jun 2023 - Present

• Collaborate with team members to ensure timely completion of daily tasks, enhancing overall productivity.

• Address customer concerns with empathy and resolve problems swiftly to promote a superior customer experience.

• Train new personnel on company operations, policies, and services to ensure smooth onboarding. DataScan Technologies Tampa, FL

Inventory Specialist Dec 2022 - May 2023

• Conducted monthly physical inventory counts, ensuring accuracy and efficiency in stock management.

• Collaborated with team members to enhance daily operations, contributing to increased productivity and efficient task completion.

• Trained new personnel on company operations, policies, and services to ensure smooth integration and uphold service standards.

Maximus Tampa, FL

Customer Service Representative Jun 2022 - Dec 2024

• Guided new hires through coaching and mentoring, facilitating their effective integration into the team.

• Improved inventory accuracy through regular cycle counts and reconciliation of discrepancies.

• Executed data entry tasks and ensured completion of necessary documentation. Restoration Hardware Tampa, FL

Customer Service Representative Feb 2021 - Jun 2023

• Mentored new hires to facilitate their integration and improve overall team performance.

• Consistently exceeded performance metrics, recognized as a top performer in the team.

• Resolved escalated customer issues, reinforcing the company's commitment to service excellence. EDUCATION

Middleton High School

High School Diploma, General Education

Tampa, FL

Jun 2020

SKILLS

Empathy • Multitasking • Conflict Resolution • Time Management • Customer Relationship Management • Technical Proficiency

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