Project Management Product Owner

Thelma Okocha

New Jersey, *****, United States, 972-***-****, ********@*****.***

https://www.linkedin.com/in/thelmaokocha/

SUMMARY 10+ years in Healthcare IT. Experience in leading complex IT projects and implementing Agile and waterfall methodologies. Proven track record in managing healthcare system integrations, with expertise in all phases of implementation including scope definition, connectivity, build, testing, validation, and post-live support. Success in achieving a 85% on-time completion rate at RVO Health and saving $500K through effective project management at EviCore Healthcare. Possessing Scrum and Product certifications. Expertise in project planning, stakeholder communication, and driving successful outcomes.

WORK EXPERIENCE

02/2023 – Present Technical Project Manager, RVO Health Remote, USA RVO Health partners with healthcare providers, payers, and community organizations to meet the diverse needs of different populations; by providing data driven and customized wellness programs to improve health outcomes.

● Lead the Optum Now program, a multi discipline program ensuring the timely launching of critical initiatives with a 85% on-time completion rate.

● Develop comprehensive project plans, interactive dashboards, roadmaps and timelines for program releases.

● Orchestrated weekly cross-team planning, successfully identifying potential issues, and creating mitigation strategies for over 15 interdependencies and risks on high profile projects.

● Managed risk mitigation strategies for complex features, reducing post launch issues by 30%

● Facilitated release coordination across internal teams and compiled monthly release notes for stakeholders.

● Maintained Jira boards and backlog prioritization.

● Assisted in defining project scope, objectives, milestone identification, allocated and managed resources effectively to meet project needs.

● Made informed decisions when presented with multiple options for project progression.

● Served as the primary escalation point of contact for teams across multiple work streams.

● Coordinated roadmap alignment and forecasting for product teams.

● Provided initiative updates to leadership.

● Spearheaded daily stand-ups, biweekly sprint planning, sprint reviews, and retrospectives.

● Prepared reporting audits and monthly reports on capitalizable initiatives to ensure compliance with finance requirements.

● Analyzed team capacity and resource availability, addressing constraints that resulted in significant increase in team velocity and improvement in delivery timelines.

● Lead daily bug triage meetings prior to releases, successfully prioritizing and resolving 70% of high priority bugs before launch.

05/2022 – 01/2023 Technical Project Manager, Pluto Health Remote, USA Pluto Health is a dynamic healthcare company that leverages technologies such as artificial intelligence, machine learning, and predictive analytics, to deliver organized health data alongside clinically reviewed recommendations.

● Spearheaded daily huddles, sprint planning, scrum of scrums, sprint demos, and sprint retrospectives. Skillfully guided five major teams in adhering to scrum principles, ensuring streamlined project execution and on-time deliveries.

● Introduced best practices in Agile methodologies to optimize project management processes.

● Coordinated with stakeholders, managers, product managers, to align project objectives.

● Provided comprehensive weekly and monthly updates on all projects to senior executives, enabling them to make informed decisions.

● Conducted risk assessments, identified potential issues, and implemented mitigation strategies to minimize project risks.

● Proactively managed changes in project scope, identifying potential issues, and defining solutions.

● Developed comprehensive project plans, including roadmaps and timelines, to provide a clear project structure.

07/2019 – 05/2022 Project Manager, EviCore Healthcare Remote, USA Evicore Healthcare is a specialty benefit management company; its primary role is to ensure patients receive the medically necessary treatment, which meets the latest standard of care.

● Conducted weekly meetings to track multi-project status from start to completion.

● Carefully analyzed results data set to ensure consistency and present reports and metrics.

● Managed On-prem to Azure migration projects resulting in a $500K company savings for the year.

● Monitor and mitigate issues during and post project completion.

● Analyzed and ranked enhancement /production support tickets for the team based on priority.

● Mentored, upskilled,, created a runbook and checklist for new developers.

● Provided detailed business and system analysis and customized client implementation.

● Ensured project and resource readiness prior to go-live/project completion.

● Worked closely and built strong partnerships with cross functional teams to meet project goals.

● Participated in setting up and implementing new processes, standards, and procedures. 01/2018 – 07/2019 Project Lead, EviCore Healthcare Remote, USA

● Led daily sprints to go over project status, deliverables, develop risk and mitigation plans, iteration reviews and retrospectives.

● Tracked daily progress and presented weekly updates to leadership.

● Directed support initiatives, prepared documentations and coordinated user acceptance testing

(UAT) meetings with Business users.

● Proactively led and directed day-to-day management of project resources to achieve project objectives and deliverables on time.

● Conducted multiple training sessions to upskill offshore teams on ETL process to member model data warehouse.

● Ensured project delivery methodology and standard practices are being followed by peer reviewing tasks assigned to offshore developers before deployment.

● Worked with business unit to identify opportunities for improvements in processes and provided technical direction to resources on implementing improvements.

● Managed all project communications, completed project close documentation and key lessons learned.

06/2014 – 12/2017 Project Lead/SQL Developer, EviCore Healthcare Remote, USA

● Maintained the application programming interface between the provider repository preventing the need to outsource, which reduced the overall budget significantly.

● Lead the integration of MS SQL repository and MC400.

● Created reports on growth projection for servers used for the project.

● Created ETL stored procedures on multiple client databases to identify new, changed, or deleted data based on existing data in the repository.

● Served as primary liaison between the user groups and the development teams to ensure that best technical solutions are developed for the business needs.

● Effectively completed and automated provider repository which all users could access for current provider information.

12/2013 – 5/2014 SQL/SSRS Developer, Florida Healthcare Plan Remote, USA FHCP provides: employee-owned and employer-sponsored insurance plans, individual and family health plans.

● Transformed business/user needs into functional requirements.

● Led change management efforts for system improvements.

● Performed data cleansing to eliminate bad data.

● Fine-tuning highly complex TSQL stored procedures for maximum efficiency and performance.

● Used SQL Scripts to perform ETL based on complex business rules and produced results for users.

● Extensively used SQL Server Reporting Services 2008 to create drill down reports and parameterized reports to fit business requirements.

● Managed interface to organize reports and data sources, schedule report execution and delivery, and track reporting history using SSRS 2008.

EDUCATION & CERTIFICATIONS

Arizona State University

Bachelors, Engineering

Scrum Alliance

Certified ScrumMaster(CSM)

Scrum Alliance

Certified Scrum Product Owner(CSPO)

Scrum Alliance

Project Management Professional(PMP)- In Progress

SKILLS

Professional:

Healthcare interface implementation, EMR integration, risk management, resource allocation, Cross-functional team leadership, stakeholder communication,problem-solving, documentation, root-cause analysis. Methodologies:

Agile Scrum, Waterfall, Hybrid, Test Driven Development, Kanban. Tools:

JIRA, SharePoint, Smartsheet, Asana, Monday,EazyBI, Jellyfish, Confluence, MS Office Suite, Azure,DevOps, MS Project,Webex Teams, Zoom, Slack,Cherwell, Service Now.

Technical:

Visual Studio, SQL Server, SSRS, SSIS, SSAS, T-SQL, PL-SQL, ETL processes, Azure DevOps, C++,MS-Access, Team Foundation Server,, Data Analytics,Erwin Designer,Database Design.

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