Customer Service High School
Resume:
Jessica Schulz
Toledo, OH *****
**********************@***********.***
Professional Summary
Results-driven customer service professional with 10 years of experience in various roles, including warehouse operations, sales, and customer service. Skilled in maintaining a clean work environment, handling money and transactions, and providing excellent customer service. Proficient in computer skills and social work. Possesses a high school diploma and an undergraduate degree in Social Work. Authorized to work in the US for any employer
Work Experience
Amazon Warehouse Associate
Amazon-Rossford, OH
October 2023 to Present
• Efficiently picked and packed customer orders according to order specifications
• Performed quality checks on incoming products to ensure they meet company standards before stocking them in the warehouse
• Followed safety protocols and maintained a clean work environment at all times Cashier/Waitress/Customer Service
Rudy's Hot Dog-Holland, OH
June 2023 to November 2023
Cashier, handling money and transactions with credit cards. Working with people, making and serving food. Regularly cleaning, restocking and light paperwork. Sales Associate/Coordinator
TJ Maxx-Holland, OH
April 2022 to March 2023
Started of as associate, than was promoted to coordinator. Putting new merchandise out, doing displays, stocking, styling. Also cashiering, helping with customers. Front Desk Receptionist
Corporate office for cruise line-Fort Lauderdale, FL March 2006 to September 2008
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Implemented digital check-in system resulting in improved efficiency by reducing wait times
• Assisted with the onboarding process for new employees by providing necessary information and resources
• Greeted and welcomed guests, providing a positive first impression of the company
• Demonstrated strong problem-solving skills when handling difficult situations or demanding customers Education
Undergraduate in Social Work
Owens State Community College-Rossford, OH
August 2003 to April 2005
Senior in High school diploma
Maumee High School-Maumee, OH
August 2000 to June 2003
Skills
• Social Work
• Food Service (10+ years)
• Money handling (10+ years)
• Computer skills (10+ years)
• Customer service (10+ years)
• Intake Experience
• Behavioral Health
Certifications and Licenses
Driver's License
October 2001 to October 2029
Additional Information
Gaps in-between employment display when I moved from Florida back to Ohio, my hometown. Navigating being a stay at home mother with lots of support from partner, family, and friends.
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