Services Consultant Customer Success

Overview:

I am a recently retired senior professional services consultant for Informatica a California based technology corporation. An I/T career that spanned over 50 years. I began that career in 1971 as a data control clerk / computer operator trainee and ended as a Senior Professional Services Consultant for Informatica Corporation.

I have demonstrated excellent inter-personal skills and have always been dedicated to customer first success.

As a product implementation specialist I worked directly with customer technical and senior management teams. I would regularly communicate with product R&D teams to ensure customer challenges were identified and product modifications as needed made to resolve any issues.

I am currently looking for a new opportunity where my customer first attitude will benefit my company and their customers. I have been dedicated to positive customer support and service whether these are internal or external customers.

I am detailed oriented, have excellent computer skills including but not limited to Microsoft office products, Word - Excel - Power Point and Project. Given my computer skills, analytical capabilities, attention to detail and my customer first attitude I feel very comfortable in any customer success role.

Thank you for your consideration for any position you feel I would be a good candidate.

Richard Spain

7611 Echo Point Lane, Houston, TX, 77095 281-***-**** *******@*********.***

Overview

Respected and self motivated professional with more than 50 years of experience managing multiple projects simultaneously. Highly skilled in tracking details, communicating deadlines, and following up with internal and external partners to ensure on time completion within budget. Highly focused on all aspects of customer first project success. Excellent interpersonal skills. Consistently receive positive feedback from managers, co workers and clients.

Demonstrated Skills

ANALYSIS

· Delivered analysis on a variety of data security obfuscation projects with specific focus on United States Consumer Protection

Acts and European General Data Protection privacy requirements.

· Expertise includes successful customer requirements identification and planning for data masking projects.

· Lead analyst for deliverables associated with multiple consulting engagements.

Project Management

- Created detailed MS project plan documents for customer project requirements

- Provided detailed project management reports highlighting project progress and issues

-Tracked issues and worked with customer and product management resources to resolve effectively

- Recommended product enhancements and updates to internal research and development teams

Experience:

Informatica Customer Success Representative December 2017 December 2021 (retired)

- worked as liaison between Informatica implementation teams, customer technical teams and Informatica product support

as required.

- Verify customer expectations and requirements based on approved statement of work

- Oversee project progress and deliverables on time and on budget.

- Work with implementation teams and product support on local issue challenges.

- Developed a positive customer business team to Informatica trusted advisor relationship

- Work with customer business teams to identify additional product up sell opportunities for sales team

Informatica Trusted Advisor APRIL 2015 December 2017

- Worked with current customers on reviewing current product use and to recommend future products.

- Create an environment for customers of trust between the customer and Informatica

- Seek to understand customer complex data challenges and recommend go forward strategies allowing accurate, and timely

decision based on quality data.

Informatica Senior Professional Services Consultant APRIL 2009- April 2015

- Lead senior consultant for multiple Informatica Data Security Projects.

- Work with customers to identify specific project requirements using the data profiling application

- Create daily and weekly management project reports

- Focus on customer success and resolve any product specific challenges

- Create local processing objects as required to complete all customer specific data masking requirements

Professional Services Consultant Applimation (aquired by Informatica) March 2008-April 2009

- Onsite consultant for SAP Infoshuttle data provisioning tool

- Onsite consultant for oracle data archiving tool

Professional Services Consultant Gamma Enterprise (aquired by Applimation December 2005-March 2008

- Onsite consultant for SAP Infoshuttle data provisioning tool

- Onsite consultant for SAP data masking tool suite

More experience can be provided upon request.

Education

High School Graduate Mac Arthur High School Aldine Independent School District May 1970

- Graduated with Honors

Manpower Institute Technical Training Data Processing Basics June 1972

Durham Business Institute IBM Cobol Programming August 1972

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