It Project Program Manager
Resume:
Keith P. Tularaksa
Lebanon, Tennessee
Email: **.*********@*****.***
LinkedIn: www.linkedin.com/in/keith-tularaksa-8212a56/
PROFESSIONAL QUALIFICATIONS
Result-driven senior IT project and program manager with experience in several large industries: Health Care, Banking & Finance, Aerospace, State & Federal Government, Insurance and Telecommunications.
A U.S. Air Force veteran with proven leadership and management skills.
Strong background in project estimation, consulting, planning, financial budget management, regulatory compliance and risk management.
Extensive knowledge of Project Management Institute’s (PMI) PMBOK guidelines, methodologies and practices; including initiating, planning, executing, monitoring & controlling and closing.
Certified Six Sigma ‘Yellow Belt’ with exceptional working knowledge of other quality assurance concepts, including DMAIC, Lean and Ishikawa.
TECHNICAL QUALIFICATIONS
Software Development Life Cycles (SDLCs) & Methodologies: Agile/Scrum, Waterfall, Hybrid.
Exceptional knowledge with IT Service Management (ITSM) and Software as a service (SaaS) framework.
Strong working knowledge of:
oCOMPUTER HARDWARE: Amazon Web Services (AWS), MS Azure Dev Ops, Enterprise and Web file/App servers, Cloud computing, Team Foundation Server (TFS), ITSM Framework.
oSOFTWARE/DATABASES: CA PPM, IT PPM, MS SQL, Oracle, Sybase, JAVA, SAP, Service Now, HP ALM, Web Browsers, Planview, PPM Clarity, IT PPM Direct, JIRA, Tableau, Office 365, MS Project, MS Visio, SharePoint, Confluence, Salesforce, Redmine.
oNETWORK & TELECOM: Cloud Networks, LAN/WAN, ATM, Routers, Switches, Ethernet, Frame Relay, ISP, Data Packet Encryption.
CAREER EXPERIENCE:
February 2023 – March 2025 Bayada Home Health
Sr. IT Project Manager (Contract Remote) Pennsauken, New Jersey
Directed a large-scale infrastructure program to establish a secure AWS-based QA Cloud environment, increasing testing speed, reliability, and quality assurance for enterprise applications.
Oversaw more than 30 Payroll and Finance technology projects on the Workday product platform, improving data accuracy, payroll integrity and reporting compliance.
Spearheaded implementation of the Riskonnect COVID tracking & patient complaint platform, enabling automated regulatory risk management and accelerating resolution cycles.
Collaborated with cross-functional teams and external consultants as part of the Project Management Office (PMO), driving portfolio governance and strategic alignment.
October 2021 – October 2022 Optum Financial Technology
Data Ops Support/Project Manager (Contract Remote) Minneapolis, Minnesota
Conducted detailed root cause analyses of patient complaints and payment delays, reducing resolution time by 30% through workflow automation and cross-team collaboration.
Led software and firmware upgrades to mitigate technical debt and improve long-term system scalability, coordinating proof-of-concept validations and controlled rollouts.
Managed Salesforce case queues and technical escalations, improving first-contact resolution rates by 25% through targeted support strategies and streamlined communication.
January 2021 – August 2021 Blue Cross Blue Shield of Arizona
Sr. Project Manager (Contract Remote) Phoenix, Arizona
Delivered Agile implementation of Medical Management and Care Coordination platforms, enabling improved clinical outcomes and integrated care delivery.
Mentored Scrum Masters in sprint planning and backlog grooming, driving consistent velocity and high-quality Epic and User Story delivery.
Created and organized various project plans and schedules via Microsoft Project, Azure Dev Ops and Dative Enterprise project-tracking applications.
July 2020 – October 2020 Wells Fargo Bank N.A.
Business Initiative Project Consultant (Contract Remote) Des Moines, Iowa
Executed regulatory compliance and customer remediation initiatives across multiple business units, aligning with OCC and FDIC standards.
Facilitated cross-functional team retrospectives to identify operational bottlenecks and streamline remediation workflows.
Ensured strict adherence to legal, quality control, and compliance frameworks, mitigating regulatory exposure.
October 2018 – May 2020 Honeywell Incorporated
Sr. IT Project Management Specialist (Contract Onsite) Tempe, Arizona
Directed IT modernization efforts leveraging AWS and Azure cloud technologies, increasing system availability and reducing infrastructure costs by 20%.
Integrated JIRA and CA PPM to optimize project governance, reduce cycle times, and enhance transparency across global teams.
Championed Agile adoption among infrastructure teams to improve delivery cadence and customer satisfaction.
Planned and held weekly projects and sprint meetings and backlog grooming.
April 2017 – August 2018 PNC Bank & Financial Services
Sr. IT Project Manager (Contract Onsite) Tempe, Arizona
Delivered high-visibility software development projects under strict SDLC guidelines, resulting in a 30% decrease in post-release defects. Some of the projects included ATM and Teller software upgrades.
Ensured the practice and compliance of Software Development Life Cycle (SDLC) are met, according to PNC’s Enterprise Project Management (EPM) office policies & procedures.
Developed detailed project budgets and conducted variance analysis to maintain financial discipline.
Tracked project progressions, timelines, risks and issues using PPM Clarity, Microsoft Project, HP Application Lifecycle Manager (ALM), SharePoint and Service Now applications.
July 2016 – April 2017 Wells Fargo Bank N.A.
Sr. IT Project Manager (Contract Onsite) Chandler, Arizona
Managed end-to-end migration of 35+ applications to .NET Cloud, reducing tech debt, enhancing scalability, uptime and supportability.
Aligned project delivery with organizational goals via forecasting resources, tracking KPIs, and ensuring audit readiness.
Coordinated and managed project-related financial & budget and resource allocation.
September 2015 – June 2016 State of Arizona
Sr. IT Project Manager (Contract Onsite) Phoenix, Arizona
Oversaw Agile transition of public benefit systems from legacy mainframe to scalable client-server architecture, improving citizen access and system performance.
Led and coordinated contract negotiation sessions between State of Arizona agencies and key software vendors. Agencies included: Arizona Health Care Cost Containment System (AHCCCS) and Arizona Department of Economic Security (AZ DES.)
Successfully negotiated vendor contracts and managed onboarding, yielding $100K+ in cost savings and improved SLAs.
April 2009 – May 2015 United Health Care, Inc.
Sr. IT Project Consultant Phoenix, Arizona
Delivered various software projects within the Optum Technologies’ enterprise project management office (EPMO.) Managed revenue-generating encounter projects exceeding $100 million annually.
Co-led large-scale Medicaid health plan migrations, optimizing system integration and reducing onboarding time by 40%.
Strengthened operational resilience by implementing process improvements aligned with HIPAA Privacy and CMS standards.
EDUCATION & TRAINING
University of Phoenix – Bachelor of Science in Business Information System
Agile/Scrum Methodology Training
ITIL/ITSM & COBIT 5 Training
Clarity’s PPM Optics Application Training
Planview Project Management Application Training
Six Sigma (Yellow Belt) Certification
Microsoft SQL Server Training Certificate
Sybase IQ Orientation Certificate
United States Air Force – C141B Flight Engineer Certification
PROFESSIONAL AFFILIATIONS:
Member – Project Management Institute (PMI) National
Member – Project Management Institute (PMI) Phoenix & Nashville Chapters
Member – International Institute of Business Analysts (IIBA)
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