Quality Assurance Qa Analyst
Resume:
Keiana M. Robinson
Senior QA Analyst Mortgage & Title Testing Expert SME in Compliance and Risk
Fontana, CA. 92336
******.**********@*****.***
SUMMARY
Detail-oriented and analytical Quality Assurance professional with 22 years of experience in the mortgage and title industry including defect tracking, and process improvement. Proven ability to design and execute test plans, collaborate with cross-functional teams, and ensure product quality and compliance with industry standards. Skilled in both manual and automated testing with a strong understanding of QA methodologies.
PROFESSIONAL EXPERIENCE
June 2013 – June 2025
AVP, Testing Specialist I (Mortgage /Title) - Bank of America
Collaborated closely with vendors, developers and product managers to clarify requirements and resolve defects for Escrow companies closing loans on behalf of Bank of America
Conducted functional testing across multiple platforms.
Monitored test results and worked with developers to reproduce and resolve issues efficiently.
Identified, documented, and tracked potential risk to the enterprise utilizing state guidelines, reducing vendor errors by 50%.
April 2003 – June 2013
Escrow Assistant, Countrywide Home Loans
Prepared escrow instructions, closing statements, and other legal documents.
Scheduled signings and ensured documents were signed, notarized, and filed appropriately
Maintained accurate escrow files and ensured compliance with company and legal standards.
SKILLS & ABILITIES
Integrated with enterprise cloud drive site to manually pull data to create samples for monthly testing for quality assurance team
Designed calculation tool in Excel to help quickly determine if mortgage customers were overcharged for recording fees charged by vendors.
ACCOMPLISHMENTS
Recognized by management and supervisors as Subject Matter Expert for the Mortgage and Title Quality Assurance team. Responsible for training and answering questions related to mortgage and title reviews.
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