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Quality Assurance Qa Analyst

Location:
Colton, CA
Posted:
July 06, 2025

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Resume:

Keiana M. Robinson

Senior QA Analyst Mortgage & Title Testing Expert SME in Compliance and Risk

**** ******** ***

Fontana, CA. 92336

626-***-****

******.**********@*****.***

SUMMARY

Detail-oriented and analytical Quality Assurance professional with 22 years of experience in the mortgage and title industry including defect tracking, and process improvement. Proven ability to design and execute test plans, collaborate with cross-functional teams, and ensure product quality and compliance with industry standards. Skilled in both manual and automated testing with a strong understanding of QA methodologies.

PROFESSIONAL EXPERIENCE

June 2013 – June 2025

AVP, Testing Specialist I (Mortgage /Title) - Bank of America

Collaborated closely with vendors, developers and product managers to clarify requirements and resolve defects for Escrow companies closing loans on behalf of Bank of America

Conducted functional testing across multiple platforms.

Monitored test results and worked with developers to reproduce and resolve issues efficiently.

Identified, documented, and tracked potential risk to the enterprise utilizing state guidelines, reducing vendor errors by 50%.

April 2003 – June 2013

Escrow Assistant, Countrywide Home Loans

Prepared escrow instructions, closing statements, and other legal documents.

Scheduled signings and ensured documents were signed, notarized, and filed appropriately

Maintained accurate escrow files and ensured compliance with company and legal standards.

SKILLS & ABILITIES

Integrated with enterprise cloud drive site to manually pull data to create samples for monthly testing for quality assurance team

Designed calculation tool in Excel to help quickly determine if mortgage customers were overcharged for recording fees charged by vendors.

ACCOMPLISHMENTS

Recognized by management and supervisors as Subject Matter Expert for the Mortgage and Title Quality Assurance team. Responsible for training and answering questions related to mortgage and title reviews.



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