Project Manager Business Systems

Gigi Bordeaux Reddick

Email: ****.*******@*****.***

Mobile: 818-***-****

Summary

• Over ten years as a Functional Project Manager, Associate/Junior Project Manager, Functional

Project Analyst, Functional Project Specialist, Senior Project/Program Coordinator

• Waterfall and Agile Methodologies

• Industries: Healthcare, Academia, Utility/Energy, and Insurance

Technology Software Skills

Adobe Acrobat Professional

Adobe Illustrator

Adobe Photoshop

CA PPM Professional

Clarity

Google Docs

GoTo Meeting

Professional Experience

Office 365

Oracle PrimaVera P6

Planview

ServiceNow JIRA ticketing system

Skype for Business

WebEx

Zoom

Cedars-Sinai Health System, Los Angeles, CA

EIS Application Analyst II, Business Systems

Enterprise Information Services

October 2022 – November 2024

Hired as an EIS Application Analyst II working with the Business Systems team supporting

Operations facing applications.

A dedicated resource for supporting Huntington Health business operations applications.

The role consisted of analyst work supporting business applications and serving as a project

manager for application implementations and optimizations with the Business Partners.

Liaison role interacting with Vendors to report and resolve technical issues.

Conducted screen sharing sessions to drill down on technical issues and resolve them by

providing Tier 2 support for all assigned applications, primary and secondary.

Created application documentation which consisted of application fact sheets and knowledge

base articles utilized by the Service Center and on call analyst.

On call resource approximately every six weeks for the Business Systems and Clinical

Systems Support teams.

Actively worked in ServiceNow JIRA ticketing system to open, close, and resolve issues.

Confidential Resume of

Gigi Bordeaux Reddick

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Provided Tier 2 Support for assigned primary and secondary applications:

AutoCrib

HURON Rounding and HURON SMT

CaterTrax

DocuSign

Halogen

HealthStream (LMS)

MediQuant

Stratus

symplr Learning (LMS)

ThankView

Aditi Consulting, LLC – Bellevue, WA

Project/Program Coordinator

Client: Blue Shield of California, Woodland Hills, CA

January 2020 – January 2022

Project Description: Mandates & Corporate Services (M&CS) PMO Initially hired as a

dedicated project resource to work on the Proposition 56 Legal Mandate project. Position then

transitioned to project support for the Project Management team working on an assortment of

projects. Designated as a project resource for the Cal AIM Program and the multiple projects

which rolled up to it.

Project Methodologies Utilized: Waterfall and Agile

• Worked on the Proposition 56 Legal Mandates project encompassing 6 different workstreams

by serving as the Project/Program Coordinator.

• Provided support to the Project Management Team including one Principal Program Manager

and two IT Project Management Leads.

• Designated resource for the Provider Engagement and Communication Process workgroup.

• Project documentation resource posting meeting minutes, Weekly Status Reports, and other

project artifacts to the SharePoint site.

• Tasked with updating the Compliance Traceability Matrix with supporting project artifacts once

compliance milestones are met.

• Served as a Project Liaison with Accounts Payable, Claims, and Provider Relations to gather

W-9 information and TINs as needed.

• Planview Enterprise One v17 served as a dedicated resource for project related tasks as

requested.

• Provided an assortment of project management support for a variety of projects.

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Capgemini America, Inc. – Rosemount, IL

Senior Consultant

Client: Farmers Insurance, Woodland Hills, CA

September 2017 – March 2018

Project Description: Participated in an implementation of a business intelligence and

enterprise data warehouse Guidewire software application at Farmers Insurance company.

Project Methodology Utilized: Agile

• Facilitated and executed the weekly Guidewire Claims Center Project Status meeting.

• Gather the updated data from the cross-functional teams to present the weekly PowerPoint

presentation and submit the report to the Business Leadership Team.

• Served as the Program Coordinator supporting the Senior Program Management team by

providing various project reports and analytics

• Organized the project documentation for the SharePoint site by gathering the business

requirements from the Senior Program Management team and executing their request.

• Gathered the client's business requirements and collaborated with the Offshore Team to

execute project documentation requested.

• Managed the Clarity and CA PPM Resource Management system oversight and executed

onboarding efforts for both the Offshore Team and Onshore project teams.

• Coordinated and delivered consolidated testing and stabilization period plans from the cross

functional teams for the six-month window prior to Go-Live.

TEKsystems, Inc. – San Diego, CA

IT PMO Project Coordinator, IT PMO North

Client: San Diego Gas & Electric (SDGE)/SoCal Gas Company – A Sempra Utility

Company

September 2016 – June 2017

Project Description: Acquired as a project resource for the Material Traceability Project for

SDGE and the SoCal Gas Company. The project was to develop an SAP application to enhance

the Supply Chain Management process.

Project Methodology Utilized: Waterfall

• Project Manager for the Material Traceability Device Deployment Subproject (Zebra Vendor).

• Gather business requirements, collaborated, and executed the MS SharePoint site design.

• Organized and maintained the project documentation for the MS SharePoint site.

• Collected the project updates for the IT Project Dashboard Monthly Status reports which were

provided to the Business Leadership Team.

● Scribed project status meetings along with key project meetings with the various

business units and stakeholders.

• Follow-up with project team and business stakeholders on action items.

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Axelon Services Corporation – New York, NY

Technical Project Specialist, Auxiliary Services IT Department

Client: University of Southern California, Los Angeles, CA

May 2016 – July 2016

Project Description: Acquired as a short-term project specialist resource to support the

Associate Director of IT and Director of IT. Utilized as a Project Manager for multiple short-term

internal projects.

Served as a Project Manager for select projects:

• Auxiliary Services Technical Environment Security Assessment (Varonis Vendor).

• DataMart Project Phase II (Data41 Vendor).

• Power Business Intelligence (BI) Subproject (Microsoft Vendor).

• Collaborated with the Telecommunications Business Unit to provide deliverables for an internal

USC Departmental Telecommunications project.

• Partnered with stakeholders and executed the project documentation for the MS SharePoint

site.

• Gather project data and updated the Bi-Weekly and Monthly Status Reports.

• Scribed project status meetings and captured action items for additional follow-up.

Special Projects Manager to the CIO, Information Technology (FTE role)

L.A. Care Health Plan, Los Angeles, CA

June 2014 – November 2015

Part of the CIO’s team to partner in a liaison capacity with the Senior Management team. The

intended purpose was to improve the overall effectiveness and efficiency of the IT Department.

• Collaborated with the Senior Financial Analyst and Financial Consultant to reconcile the

overall headcount, staffing projections, and fiscal year budget analysis.

• Partnered with the Talent Acquisition and Human Resources department to receive, analyze,

and reconcile the Weekly IT Open and Posted positions report, and various ad hoc reports as

requested for recruiting metrics.

• Tracked and analyzed the IT Temporary Employees, Contractors, and Onsite Consultants by

providing a weekly operations report to the CIO.

• Designated liaison for the Senior Management team to coordinate requests and track

extensions for the IT Temporary Employees and Contractors.

• Partnered with the Senior Management Team to update the IT Project Dashboard Status

reports.

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KORE1 Technology, Inc. – Irvine, CA

Senior Project Coordinator, ICD-10 Program, Application Remediation

Client: City of Hope, Duarte, CA

September 2013 – February 2014

Project Description: ICD-10 application and remediation implementation.

Project Methodology Utilized: Waterfall

• Designated project resource for the 3M Products Implementation of Computer Assisted Coding

(CAC) for COHMC and 360 Encompass/CodeRyte for COHMF.

• Served as liaison with the application vendors to gather research documents and software

specifications for ICD-10 compliance.

• Partnered in a liaison capacity with the Mapping and Translation Workgroup, the Enterprise

Data Warehouse Workgroup regarding tasks and activities for implementing the ICD-10 medical

codes.

• Supported the Workflow Process Analyst by collaborating with the Business Units and assisted

in organizing the Process Flows.

Education

Boston University Corporate Education Center

• Project Management Certificate

• Principles in Project Management Certificate

• Foundations in Project Management Certificate

Webster University, St. Louis, MO

• Master of Arts in Management and Marketing

Southern Illinois University at Edwardsville

• Bachelor of Science in Mass Communications, Television and Radio

• Minor in Business Administration

Certifications

• SSGI – Six Sigma Global Institute -- SCRUM Master Certification – (currently pursuing)

• Coursera -- Google Data Analytics – (currently pursuing)

Contact this candidate