Customer Service Sales Associate
Resume:
Azra Avdic
Oviedo, FL *****
*************@*****.***
Professional Summary
Resourceful and compassionate sales associate with 4 years of experience in customer-facing roles. Proficient in providing exceptional customer service, resolving issues, and building strong relationships. Possess a strong foundation in patient care, veterinary assistance, and medical procedures. Currently pursuing an Associate's degree in Pre-Med.
Work Experience
Cashier/Sales Associate
Lowe's Home Improvement-Oviedo, FL
September 2024 to Present
• Processed transactions accurately and efficiently.
• Provided friendly customer service and addressed concerns.
• Trained new cashiers on procedures and issue resolution.
• Assisted customers with product selection to boost sales.
• Built strong client relationships through personalized support.
• Maintained records of customer interactions and resolutions. Patient Transporter
Orlando Health-Ocoee, FL
September 2023 to Present
• Safely transport patients within the hospital for tests, surgeries, and appointments.
• Assist patients with boarding and disembarking from stretchers, wheelchairs, or beds.
• Communicate with healthcare staff for timely and efficient transport.
• Follow safety protocols and proper equipment handling.
• Provide professional and friendly patient interactions.
• Require physical stamina, lifting ability, and teamwork skills.
• Basic knowledge of hospital procedures and patient care. Asstant Manager
Celestial Circle-Palm Harbor, FL
May 2021 to August 2023
• Managed daily operations for efficient workflow.
• Assisted in sales strategies and customer satisfaction improvements.
• Conducted inventory checks to prevent losses.
• Resolved customer complaints promptly.
• Oversaw operations in the manager’s absence.
• Built vendor relationships and negotiated terms.
• Trained new hires on company policies.
Vet Tech Assistant
TLC-Palm Harbor, FL
January 2021 to May 2023
• Administered anesthesia for surgical procedures, ensuring patient safety.
• Developed anesthetic plans with medical teams based on patient needs.
• Monitored vital signs and adjusted anesthesia as needed.
• Conducted pre-operative assessments and reviewed medical history.
• Used advanced monitoring equipment for accurate patient assessment.
• Assisted veterinarians with procedures, medications, X-rays, and lab tests.
• Provided compassionate care by monitoring vital signs and comfort.
• Maintained accurate medical records and documented treatments.
• Prepared surgical equipment and ensured a sterile environment. Education
Associate's degree in Pre-Med
University of Central Florida - Orlando, FL
August 2023 to Present
Skills
• Heavy Lifting
• Patient Care
• Meal Preparation
• CPR
• Anesthesiology
• Customer service
• Basic life support
• Vital Signs
• Critical Care Experience
• Medication Administration
• Animal Care
• Veterinary Assistant
• Hospital Experience
• Equine experience
Certifications and Licenses
CPR Certification
PALS Certification
August 2024 to August 2026
PALS (Pediatric Advanced Life Support) certifies healthcare providers in emergency care for infants and children, focusing on respiratory failure, shock, and cardiac arrest. ACLS Certification
August 2024 to August 2026
ACLS (Advanced Cardiovascular Life Support) is a set of clinical interventions for the urgent treatment of cardiac arrest, stroke, and other life-threatening medical emergencies, as well as knowledge and skills to manage these situations effectively
BLS Certification
September 2023 to September 2025
BLS (Basic Life Support) is a certification and training program that equips individuals with essential life- saving skills. It focuses on providing care during cardiac emergencies, respiratory distress, and other life- threatening situations until advanced medical care arrives. Additional Information
• Hard Working
• Good Communicator
• Willing to Work
• Quick Learner
• Open Minded
• Open to Learning New Things
• Maintain consistency by following standardized measurements and techniques.
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