Customer Service Support

MEGAN FARRELL

PROFESSIONAL SUMMARY

Adaptable and service-driven professional with a background in office management, restaurant operations, and customer support. Proven ability to lead teams, resolve issues efficiently, and maintain high performance in fast-paced environments. Holds a Bachelor of Science in Biology with hands-on lab experience and strong organizational, interpersonal, and problem-solving skills.

EXPERIENCE

RESTAURANT MANAGER AND SERVER, LANDSHARK BAR AND GRILL, JACKSONVILLE, FLORIDA — 2021-PRESENT

- Promoted to management within one year after assisting in the opening of a new location

- Managed guest complaints, daily staff cash-outs, and financial records

- Collaborated with staff to ensure smooth shift operations and positive dining experiences

- Strengthened leadership and conflict-resolution skills in a high-volume environment

RESTAURANT SERVER, MAVI WATERFRONT BAR AND GRILL, JACKSONVILLE, FLORIDA — 2019–2021

- Quickly promoted from host to server within two weeks due to reliability and performance

- Delivered attentive and efficient service in a busy waterfront restaurant setting

- Developed confidence and poise under pressure while handling large guest volumes

OFFICE MANAGER, PRODIGY CHEER APPAREL, JACKSONVILLE, FLORIDA/REMOTE — 2017-2020

-Handled client communications, order processing, and invoice management

- Managed social media updates and maintained accurate financial and order records

- Streamlined administrative processes and resolved customer inquiries promptly

- Built strong relationships with vendors and customers through clear, timely communication

BOUNCER / CASHIER / PARTY HOST, JUMPSTREET, JACKSONVILLE, FLORIDA - 2016-2018

- Promoted to Party Host Lead within 3 months due to leadership and communication skills

- Created and organized party packets using Microsoft Excel

- Handled cash register operations and provided customer service at point of sale

EDUCATION

UNIVERSITY OF NORTH FLORIDA, JACKSONVILLE, FLORIDA — BACHELORS OF SCIENCE, BIOLOGY, 2023

SKILLS

·Data Collection & Scientific Analysis

·Customer Service & Relationship Building

·Scheduling & Operations Coordination

·Conflict Resolution, Problem Solving, Team Leadership & Collaboration

·Quickbooks, Microsoft Word, Microsoft Excel, Invoicing, & Order Tracking

611 Ponte Vedra Lakes Blvd Apt 1604, Ponte Vedra Beach, FL, 32082 904-***-**** **************@*****.***

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