Logistics Administrator Dispatcher

MELODY MUGADZA

Address: ** **** ********* ******** **** of Birth: 19-03-1992

Email: *************@*****.*** Age: 32 years

Phone: +263********* Gender: Female

CAREER SUMMARY

An experienced, versatile Retail Management and Consumer Science professional with over 4 years of experience in various fields. In-depth experience in transport operations, logistics, stock management and administration. An ability to ensure value for money is maximized and cost saving is achieved. A highly motivated individual who is positive, proactive, forward thinking, and driven by curiosity.

COMPUTER LITERACY AND SKILLS

SYSPRO software Fleet dispatch Front Office Management Pastel software Stock Management Conflict resolution QUALIFICATIONS

● Bachelor of commerce (honors) Degree in Retail Management and Consumer Science

● (CILT UK) International Diploma in Logistics and Transport

● 2 advanced level passes

● 7ordinary level passes

● Clean class 4 driver’s license

PROFESSIONAL EXPERIENCE

1. Sauce Capital Operations PVT LTD Abu Dhabi UAE

Dispatcher/Customer service representative( Sept 2021 to Sept 2023)

• Receiving orders and making sure they are prepared correctly.

• Dispatching all products with the right quantities and the correct packaging.

• Assigning drivers for each order and making sure the deliveries are timely.

• Calling customers after deliveries are completed to check for feedback and any challenges faced with the order.

• Daily reporting on all orders and deliveries.

2. Zuva Petroleum: Kwekwe Terminal

Stock Controller(March 2021to July 2021)

• Managing all terminal operations and acting as a supervisor to terminal operators to ensure smooth operations of all terminal operations.

• Implementing & monitoring bulk LPG stock management to ensure integrity of stock information.

• Managing stock movements and lead time ordering to avoid stock outs ● Daily variance Analysis, tracking and addressing inventory discrepancies.

• Processing all sales and stocks documents into the SYSPRO system daily.

• Monthly SYSPRO stock take LPGAS Warehouses

• Scrutinize / analyze stock reports (from SYSPRO) to resolve stock discrepancies such as variations, that will affect product loss / gain.

• Ensuring that source and controlled documents affecting stock movement are checked and filed 3. Zuva Petroleum.: Gweru terminal

Dispatcher (April 2019 to February 2021)

• Order planning based on product availability and orders on the customer portal

• Routing of trucks to cover deliveries for the region

• Monitoring live vehicle tracking of delivery vehicles to ensure adherence to stopping zones and checking for unclear parking.

• Driver briefing and debriefing

• Generating invoices for LPG, Lubricants and bulk fuel products.

• PODs management

• Monitoring vehicle delivery efficiency. Ensuring capacity and fleet utilization of the fleet based at the depot to meet the set targets.

• Monitoring credit availability for customers

• Combined customer orders based on routes and orders, increasing profits and operational efficiency

• PODs management

4. Zuva Petroleum: Triangle Terminal

Sales administrator (August 2018 – to March 2019)

• Account reconciliation and circulation of statements for commercial customers to agree on account balances following up on payments

• Attending to customer service queries if any arise and making sure all sites have good customer service

• Manning the front office and attending to all walk-in customers.

• Circulating of customer statements and invoices on a weekly basis

• Supervision of company owned company operated service stations

• Training of service station staff on forecourt dispensing, receiving and customer service procedures

• Doing site inspections and task observations to check on compliance to procedures on COCO service stations

• Processing of driveway sheets and banking for service stations

• Processing sales of bulk fuel, LPG and Lubricants

• Processing tank reconciliation to monitor gains & losses for LPG and fuel tanks

• Engaging with customers for relationship purpose REFERENCES

1. Nicholas Ayoub Operations manager Sauce Capital Abu Dhabi UAE +971********* 2. Onward Deredzai Operations manager Zuva Petroleum +263********* 3. Gerald Murugani Terminal Manager (Gweru terminal)Zuva Petroleum +263********* 4. Marshall Bushu Terminal Manager(Gweru/Kwekwe) Zuva Petroleum +263*********

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