Customer Service Personal Banker
Resume:
VESNA
SALAPANOVA
PERSONAL BANKER
CONTACT
Largo, FL 33771
************@*****.***
EDUCATION
HIGH SCHOOL DIPLOMA • JUNE 1987
Kiril & Metodij
Skopje, Macedonia
KEY SKILLS
Adaptability
Team Collaboration
Risk Management
Customer Service
Attention to Details
LANGUAGES
Macedonian
Serbian
Croatian
Bosnian
PROFILE
Analytical, energetic, and detail-oriented Personal Banker with broad and deep experience in Consumer, Small and Business Banking division, including Teller and Lead Teller experience; delivering exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help
customers succeed financially.
E XP E RIE NCE
PERSONAL BANKER • NOVEMBER 1999 – APRIL
2025 Wells Fargo Bank, N.A. Clearwater, FL
• Assist customers with requests related to
opening new accounts, completing service
requests, and submitting credit applications.
• Understanding of bank products and services to
connect to customers needs, to demonstrate
care and build relationships.
• Refer customers' financial needs to other
bankers and partners as need it.
• Customer service focus with experience
handling complex transactions across multiple
systems.
• Ability to follow policies, procedures, and
regulations. • Ability to identify potential
fraud/risky accounts and take appropriate action
to prevent loss.
• Experience working with others on a team.
• Supporting customers and employees in
resolving or escalating concerns or complaints.
• Time management, completing service-related
tasks and courses as needed.
• Able to maintain a cash drawer, cash handling
and balancing.
•
Contact this candidate