System Analyst It

Professional Summary

San Diego, CA *****

TEL: (*19) 764 - 1761 Email: ***************@*****.***

Linkedin: https://www.linkedin.com/in/daniel-poblano-44bab51a3/ GITHUB: https://github.com/RIPMyLife

Daniel Poblano

IT System Analyst

Extensive experience in analyzing and evaluating products and their performance. Proficient in troubleshooting and diagnosing malfunctions to quickly eliminate problems. Demonstrated ability to install, upgrade, and remove products while ensuring coordinative engineering field change.

Strong communication skills, maintaining effective customer relations through face-to-face and phone interactions.

Proven proficiency in sourcing and procuring equipment tailored to the unique requirements of the IT team. Proven ability to provide onsite training to customer support personnel. Excellent command of English and Spanish languages, with elementary proficiency in Japanese. Experience with a wide range of tools and technologies, Active Directory, including Wireshark, Sn1per, Nmap, Python, Filezilla, VMware, Remote Desktop Commander, VPN, Jumpcloud (admin), MaaS360 (admin), Office 365

(Admin), PowerShell (commands/scripts), Jira (admin), AWS, Azure/Intune/Entra (admin), ServiceNow, Okta SSO

(admin), DHCP, Solidworks (PDM admin), and ManageEngine, Citrix VDI (admin), Cisco Meraki (switches) Manage Engine (admin), Screen Connect.

Summary of Qualifications

Experienced IT System Analyst with a strong background in managing and securing macOS and Windows environments using Microsoft Intune. Skilled in device management, software deployment, and troubleshooting within fast-paced and dynamic IT environments. Adept at collaborating with cross-functional teams to deliver IT solutions that meet business needs while ensuring compliance and security standards. Seeking to leverage my technical expertise to contribute to the IT operations and support initiatives. Education & Certifications

Professional Experience

San Diego State University - San Diego, CA - Bachelor of Science - Computer Science 2020 SDSU Cyber defense club and team leader

EthGlobal Hackathon Winner

NCL 2020 team participant - placed 196 out of 925 teams Chainlink Hackathon 2021 NFT Winner

AppleCare Service Certification

Tachyon Accelerator

Azure Active Directory: Basics

AZ 900 Azure Fundamentals

CompTIA Security+ (In Progress)

IT Support Analyst

Illumina, San Diego CA 92122

September 2024 - Present - Full Time 40+ hrs/Week

Lead the successful migration and refresh of over 600+ Mac and PC devices with enrollment to Entra/Intune JAMF.

Supported propriety and legacy labIT equipment for various research teams focused on gnomic research. Active Directory admin, responsible for net new and refreshed devices being assigned to the correct OU’s thereby guaranteeing that the devices are assigned the appropriate level of access and applications. Migrated over 65+ printers from printLogic+ to HP personal print and maintained printers with updated firmware.

Supported Network team during LabIT LAN port expansion. Principal

Fractio Inc. San Diego CA 92154

March 2021 - November 2021 - Full Time 43+ hrs/Week Managed the team to a successful launch of our website. Established the creation of our first ad campaign and aided with scriptwriting. Fractio #01 Dynamic NFT editor.

Set up short-term goals, such as building a brand and designing the company logo. While also setting up milestones and achieving them by launching ver.02 of the website on the Rinkeby testnet. Responsible for business legal compliance, collaborations, budget, marketing, meetings, and relaying client feedback to the developing team.

Motivated and recruited my team of four to design, improve, destroy and re-imagine a dynamic NFT platform.

Increased productivity by introducing a project management software to better deliver SaaS services and acquire analytical data to be used via the R.I.C.E. method to implement potential solutions. References: Available upon request.

IT Support Engineer

Cue Health, San Diego CA 92154

February 2022 - February 2024 - Full Time 65+ hrs/Week Provide comprehensive IT support to ensure smooth operations and optimal performance of systems and networks.

Lead the successful migration process from Jumpcloud to Azure (cloud-based AD) and successfully implemented the transition of 1,000+ machines.

Oversee the deployment of new projects, providing ongoing support and maintenance through a ticket-based system.

Created documentation on procedures and issue resolution, to better help our end users and the team. Managed and configured win10, MAC, IOS, Xerox/Zebra printers and android devices through a MDM or print server and created automation solutions to scale our output. Led a team of 4 engineers and delegated responsibilities during projects, as well as oversaw team training and access distribution.

Conduct regular software license audits to maintain accurate user counts. Updated jira hardware data to consolidate information across systems into CMDB IT System Analyst

Bestop, San Marcos CA 92069

February 2024 - August 2024 - Full Time 40+ hrs/Week Successfully negotiated and facilitated the integration of a new application for the IT department, securing a 10% reduction from the original asking price and ensuring seamless adoption and enhanced operational efficiency.

Led the upgrade of shipping stations, replacing outdated hardware with new systems. Coordinated with vendors(UPS, FEDEX) and cross-functional department heads to customize and configure the new stations to meet specific operational requirements (ODBC), ensuring seamless integration and enhanced performance by having both read and write rights to internal company data tables. Active Directory admin, created GPO’s (Limited user access to registry) manually added new users and assigned apps based on role, Password reset troubleshooting, manually assigning static IP’s (printers). Provided basic Netsuite customization to end users looking to export analytical data (purchasing/distribution list).

Deploy applications via Intune and their updates (ScreenConnect,, created groups in order automatically assign apps to certain users based on roles/titles, as well as security policies (screen lockout, disable USB access)) Deployed device management policy, and troubleshooted non-compliant devices in Intune in order to adhere and maintain organization standards.

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