Call Center Customer Service
Resume:
Ambrissa Griffin
Ware Shoals, SC
*********@*****.***
Customer Service Specialist
Energetic and dependable service professional with 5+ years of experience in fast-paced hospitality and call center environments. Known for providing exceptional guest experiences, resolving conflicts with empathy, and maintaining high standards under pressure. Ready to bring warmth, efficiency, and teamwork to every role.
Experience
IHOP — Server
Greenwood, SC • Feb 2023 – Present
Greeted and seated guests with professionalism and friendliness
Delivered accurate orders quickly while maintaining a clean and welcoming environment
Managed multiple tables while ensuring top-tier guest satisfaction
Upsold menu items and maintained knowledge of daily specials
Sykes — Call Center Agent
Greenwood, SC • Aug 2012 – Oct 2015
Assisted customers with billing, service inquiries, and account troubleshooting
Maintained calm, professional tone even with escalated calls
Logged interactions accurately and followed scripts as needed
Recognized by supervisors for consistently high call resolution rates
America’s Best Value Inn — Front Desk Clerk
Greenwood, SC • Jan 2018 – Jul 2020
Welcomed guests and processed check-ins/check-outs
Handled reservations, cancellations, and room assignments
Resolved guest concerns with courtesy and professionalism
Balanced cash drawer and completed end-of-day reports
Education
Piedmont Technical College
Abbeville, SC • Medical Assistant Program
Completed: 2002
Honors: President’s List
Abbeville High School
High School Diploma • Abbeville, SC • Class of 1997
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