It Support Desktop
Resume:
CURRICULUM VITAE
Tirupathi Metra
Tadigadapa, PenamaluruMandal
KrishnaDistrict, AndhraPradesh–521137
Cell: 630*******, 800-***-****.
Email:***************@*****.***
Career Objective:
ToachievechallengingpositioninthebusinessworldwhereIcanimprovemy analytical skills and knowledge that is useful for the growth of an organization. ACADEMIC PROFILE:
B.tech in Ece (Electronics and Communication Engineering) with 66% from 2015-2018 in Nova Engineering College, Jupudi, Vijayawada.
Diploma in Ece (Electronics and Communication Engineering) with 76% from2012-2015 in VKR & VNB Polytechnic College, Gudivada.
ITC inElectricalinJamplaAnnapurnaITCCollegewith78%from2007-2009in Vijayawada.
SSCinK.B.C.ZP.HighSchoolwith60%from2006-2007, Patamata, Vijayawada. EXPERIENCE:
22-12-2023- still working:
Client Name: ESI Corporation, Regional Office, Gunadala, Vijayawada, Andhra Pradesh.
Payroll Company: Sri Harsha Consulting Services.
Roll: Desktop Support& IT SUPPORT& NETWORKING ENGINEER. Responsibilities:
Maintains quality service by following organization standards.
Keep users informed by preparing performance reports communicating system status.
Safe guards information system assets by identifying solving potential& actual security problems.
Monitorsecurityaccess&maindata.
Tomonitornetwork&systemstodetectinstructions.
Tosupportclientsduringattacks.
Responsible for protecting private networks.
Monitoring systems running regular backups.
Managing individual users account.
Building and maintain security networks and systems.
Designing and implementing both the physical and wireless networks, including those for computer communications and telecommunications.
Maintaining network performance.
Managing the electronic equipment that activates any network pieces.
Troubleshooting network problems.
DESKTOP ENGINEER:
Troubleshoot technology issues.
Install and maintain equipment and software.
Ask questions to pinpoint the problem.
Perform remote troubleshooting.
Help new employees set up their workstations.
Maintain and upgrade equipment as needed.
IT SUPPORTS:
Resolving IT support requests from employees.
Answering employee questions regarding computer systems.
Gathering and analyzing data to diagnose problems with computer systems.
Changing configurations, settings and permissions to fix computer issues.
Installing new software and hardware drivers and updating existing ones as needed
Updating employees on the status of their service requests
Logging all service requests and updating tickets as needed. 27-11-2021–27-04-2023 as a Technical Support Executive worked in MAINTEC TECHNOLOGIES PVT. LTD in BANGALORE.
Responsibilities:
NETWORKING:
Maintains quality service by following organization standards.
Keeps users informed by preparing performance reports communicating system status.
Safe guards information system assets by identifying &solving potential& actual security problems.
Monitor security access & main data.
To monitor network & systems to detect instructions.
To support clients during attacks.
Responsible for protecting private networks.
Monitoring systems & running regular backups.
Managing individual users account.
Building and maintain security networks and systems.
Designing and implementing both the physical and wireless networks, including those for computer communications and telecommunications.
Maintaining network performance.
Managing the electronic equipment that activates any network pieces.
Troubleshooting network problems.
Researching and integrating new technologies into the network lifecycle.
Interfacing with network administrators to manage or assist problems.
Set and implement user access controls and identity and access management systems
DESKTOP ENGINEER:
Troubleshoot technology issues.
Install and maintain equipment and software.
Ask questions to pinpoint the problem.
Perform remote troubleshooting.
Help new employees set up their workstations.
Maintain and upgrade equipment as needed.
CYBER SECURITY:
Monitor network and application performance to identify and irregular activity.
Perform regular audits to ensure security practices are compliant.
Deploy endpoint detection and prevention tools to thwart malicious hacks.
Set up patch management systems to update applications automatically.
25-02-2021–31-10-2021 worked as TECHNICALSUPPORTEXECUTIVE In OAKYASOLUTIONS PVT.LTD in Vijayawada.
Responsibilities:
Troubleshoot technology issues.
Install and maintain equipment and software.
Ask questions to pin point the problem.
Perform remote troubleshooting.
Help new employees setup their workstations.
Maintain and upgrade equipments needed.
Monitornetworkandapplicationperformancetoidentifyandirregularactivity.
Perform regular audits to ensure security practices are compliant.
Deployed point detection and prevention tools to thwartmalicioushacks.
Setup patch management systems to update applications automatically
Implementcomprehensivevulnerabilitymanagementsystemsacrossallassets on-premises and in the cloud.
Work with IT operations to setup ashamed disaster recovery/business continuity plan.
Work with HRand/or team leads to educate employees on how to identify suspicious activity.
10-03-2019 – 15-12-2019 worked in DESKTOP SUPPORT EXECUTIVE in STUDY PATH CONSULTANT in Vijayawada.
Responsibilities:
Calling and Chatting with clients for project explanations
Quick data modifications with specifications
Each and every day updating the client’s data.
Planning of day schedule according to given work and executing the work.
Responsible for investigation and checking of the data for the project.
Respond to customer queries in a timely and accurate way, via phone, email or chat.
Identify customer needs and help customers use specific features.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance.
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
20-03-2023 to 30-11- 2023 I HAVE COMPLETED GLOBAL NETWORKING CERTIFICATION&CCNA CERTIFICATION COURSE.
Basic of Networking
Network security
Problem solving
Network protocols
Types of Networking
Networking Devices: Routers& hubs & switches.
Technical Support
Customer Support & Service Desk
Cyber Security
Internet browsing and software skills
Basic of Networking
Cyber security
Networking
Technical support
Customer support
Service Desk
Skills:
Basic of Networking
Network security
Problem solving
Network protocols
Types of Networking
Networking Devices: Routers &hubs switches.
Technical Support
Customer Support& Service Desk
Cyber Security
Technical Skills:
MS-Office
Internet browsing and software skills
Types writing(English Lower)
Tally
HTML,CSS XML,MathML
MRoot, Latex
Basic of Networking
Cyber security
Technical support
Customer support
Services
Strengths:
Good Communication Skills
Positive Attitude
Self-confidence
Flexibility
Creativity
PERSONALPROFILE:
Name : ThirupathiMetra
Father’s Name : M.Subrahmanyam
Date of Birth : 13-04-1991
Hobbies : Playing Cricket, Reading Books
Marital Status : Unmarried
Nationality : Indian
Religion : Hindu
Mother Tongue : Telugu
Languages Known : English, Telugu and Hindi
DECLARATION
I hereby declare that the above information is true to the best of my knowledge and Belief.
Date:
THIRUPATHIMETRA
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