Customer Service Representative
Resume:
Summary
Focused Translator with highly developed understanding of the English language and culture. Skilled in quickly and accurate translating written language.
Successful Welder Fabricator offering quite a few years of success in creating excellent pieces. Expert in making different objects by analyzing the specifications, meticulously laying out the parts, carefully securing each part in place and welding segments together resulting in the finished piece. Talented in mathematical accuracy when calculating measurements.
Employment History
CSR - Customer Service Representative
PROBE CX • Quezon City, Metro Manila 06/2023 - 03/2024 The client was Holland America Line, Dutch. The job covered inbound calls and emails from our guests with questions regarding cruising and ancillary activities. This could range from boarding times to the wheelchair accessibility of excursions. Therefore it was important to keep up to date with new promotions etc. We were able to make use of a database that provided information.
Creating new bookings.
Cancel bookings.
Rebook cruises to a new date
Add flights.
Add excursions to the cruise.
Add transfers and hotel packages to the cruise.
Add beverage packages.
Add other leisure packages. (Spa/Dining)
Update customer accounts.
Used software:
• Siebel.
• Outlook.
• Flight Ease.
• CXone/Genesys.
• Polar Vision.
Customer Service Representative
Entain plc • Pasay, Metro Manila 06/2022 - 06/2023 This was an inbound-only account. We took contacts via Zendesk: Chat, Calls, and Emails. 1. We were responsible for identifying the issues and rerouting them to the appropriate department. 2. General account issues like resetting passwords. 3. Issues in general with payments, like not received or not enough. 4. Rules and Terms & Conditions of Apps.
5. Created a new customer database by entering customer information into a database 6. Handled customer inquiries, answered questions, and resolved problems promptly Rob Bleeker
***********@*******.***
Paranaque, Metro Manila
Translator /Content Moderator
Open Access BPO • Makati, Metro Manila 06/2021 - 06/2023 Translate online content from English to Dutch from a large American social media website to a Dutch version. Maintained message content, tone and emotion as closely as possible. Reviewed final works to spot and correct errors in punctuation, grammar and translation. AP Analyst
IBM Business Services, Techno hub • Quezon City, Metro Manila 01/2012 - 09/2017 Generated and submitted invoices based upon established accounts receivable schedules and terms. Reached out to vendors and customers to verify information and follow up on client issues. Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies. Processing Emails from the client and vendors
Processing inquiries by phone from the vendors and client. Procurement Analyst
IBM Business Services, Techno hub • Quezon City, Metro Manila 12/2009 - 01/2012 Taking calls from the clients
PO creation and process orders.
Contact vendors to check on pricing an d availability of the product. Keep and maintain vendor data-base
Worked with SAP and Excel files.
Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
Apprentice
National Gold (PNG )Ltd • Wewak, East Sepik Province 07/2009 - 10/2009 Moved items and tools from truck to work locations. Manufacturing gold dredge and parts.
Performed basic machine set up.
Welder Fabricator
Transport Engineering Southland Ltd (TES) • Invercargill, Southland 01/2006 - 07/2009 Followed blueprints to create products according to specifications. Used MIG and Flux-cored arc welding to build transport trailers. Maintenance of trucks and transport trailers.
Performed basic mathematical computations to accurately measure surfaces and calculate materials needed. Maintained work areas and equipment to keep surroundings safe and equipment in working order. Worked with steel and high tensile steel materials to produce trailers and components. Identified issues and brought to job foreman to be resolved. Followed safe work practices instituted by company. Followed company protocols and safety procedures to prevent injuries and accidents. Read and interpreted blueprints, sketches and specifications and set up CNC Hydraulic Press Brake prior to beginning work.
Moved machinery using forklifts, cranes and hoists. Utilized welding equipment and other hand tools with utmost safety and efficiency. NZQA, 4711 Flux-core Welding Certification
Welder Fabricator
Invercargill Engineering Co. Ltd. 01/2001 - 01/2006 Worked with steel materials to produce various components. Adjusted welding technique to meet unique requirements of each job. Calculated dimensions for welding jobs by accurately adding and multiplying whole numbers, fractions and decimals.
Followed blueprints to create products according to specifications. Moved machinery using forklifts, cranes and hoists. Maintained work areas and equipment to keep surroundings safe and equipment in working order. Followed approved process for assembly.
Performed basic mathematical computations to accurately measure surfaces and calculate materials needed. Followed safe work practices instituted by company. Used MIG welding to build various products:
Steel framing for sheds.
Manufactured parts for rotary milking bay
Went on side for installation.
Fixing and maintenance of roller doors.
Utilized welding equipment and other hand tools with utmost safety and efficiency. Machine Operator
SGA Kartonfabriek De Hoop • Zaandam, North Holland 01/2000 - 01/2001 Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
Feeding paper into the machine
Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
Change and identify the correct type of paper in a timely manner to ensure a continues flow of the production line.
Temporary Worker
Employment Agency (Manpower) • Zaandam, North Holland 01/1997 - 08/2000 Maintained work areas by cleaning and straightening for maximum productivity and safety. Performed in a number of different jobs:
Bridgeman / lock attendant.
Manufactured parts at RAVO B.V.
Worked at a supermarket distribution center.
Welder Fabricator
De Graaf & De Boer BV • Purmerend, North Holland 01/1993 - 01/1997 Adjusted welding technique to meet unique requirements of each job. Worked with steel materials to produce all sorts of components. Followed company protocols and safety procedures to prevent injuries and accidents. Used MIG welding to build fences, stairs and other products. Maintained work areas and equipment to keep surroundings safe and equipment in working order. Utilized welding equipment and other hand tools with utmost safety and efficiency. Followed blueprints to create products according to specifications. Moved machinery using forklifts, cranes and hoists. NIL-welding diploma MIG/MAG Level 2
Apprentice Sheet Metal Worker
PM Duyvis Machine Fabriek • Zaandijk, North Holland 03/1991 - 01/1993 Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials. Nailed and welded pieces into place by securing paneled edges and machine-made molding to structures. Used hydraulic bending machine tools to shape metal material over blocks and other structures. Operated overhead (bridge) crane and forklift equipment to maneuver completed units into position for installation.
3rd Echelon Weapon Repairman
Royal Dutch Army • Ermelo, Gelderland 01/1990 - 02/1991 Repairing and maintaining personal weapons on side and in the field: Uzi 9 mm
FN Browning 9 mm
FN MAG 7.62
FN FAL 7.62
M2 Browning .50
120 mm mortar.
I made it to the rank of Corporal.
Professional Skills
Customer service, Machine operator, Microsoft office, SAP, Forklift, MS Outlook, Knowledge of reading plans, Team player, Self-motivated, Responsible, Strong verbal communication, Organized and detailed Education
High School Diploma
Scholengemeenschap Cor Kakes Graduated
01/1988
Ship Technician, K.M.B.O
Lagere Zeevaartschool De Pollux Graduated
01/1990
Languages
Dutch, English
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