Customer Service Store Manager

Joan Ketron

Apple Valley, CA ***** **********@*****.*** +1-913-***-****

Professional Summary

I have over twenty years of customer service experience. I strive to give every customer a great experience so they will be a repeat customer.

Work Experience

Teamlead

Goodwill of Western Missouri and Eastern Kansas-Bonner Springs, KS

June 2024 to May 2025

•Supervised a team of XX store associates, providing guidance and support to ensure efficient operations

•Collaborated with the visual merchandising team to create visually appealing displays that increasedcustomer engagement and sales

•Implemented customer service initiatives that resulted in an XX% increase in positive customer reviews

•Assisted customers with product selection, answered inquiries, resolved complaints promptly,maintaining a high level of customer satisfaction

•Trained new hires on company policies, procedures, and best practices to ensure consistent servicestandards were met across the team

•Maintained accurate cash handling procedures including opening/closing registers accuratelyreconciling cash at end of shift

•Maintained visual merchandising standards throughout the store, ensuring products were displayedattractively and organized for easy customer access

•Mentored new hires during their onboarding process, helping them acclimate to company culture andjob responsibilities quickly

Assistant Store Manager

Location - Family Dollar-Leavenworth, KS

June 2023 to February 2024

Closing manager in charge of daily paperwork and deposit. Ran shifts and delegated jobs. Helped customers as needed and kept store well stocked

Child Nutrition Worker

Leavenworth USD 453-Leavenworth, KS

August 2022 to June 2023

Prepared and served student meals and snacks as well as running a cash register during meal times

Store Manager

Subway restaurant-Lansing, KS February 2022 to July 2022

In charge of everything in store from ordering to banking. As well as hiring and scheduling of employees.

Also helped customers as needed

Manager

Hardee's-Leavenworth, KS

March 2006 to February 2022

Acting store manager did daily banking and scheduling. Opened store daily and hired new crew members. Corporate certified manager.

Education

GED

Kansas City, MO

Skills

•Cash Handling

•Sales

•Restaurant Management

•Recruiting

•Payroll

•Kitchen Management Experience

•Loss Prevention

•Retail Management

•Shift Management

•Inventory Control

•Guest Services

•Freight Experience

•Supervising Experience

•Restaurant Experience

•Upselling

•Banquet Experience

•Store Management Experience

•Food Safety

•Retail Sales

•Leadership

•Employee Orientation

•Assistant Manager Experience

•POS

Contact this candidate