Business Analyst

Sam Malhotra

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BUSINESS SYSTEMS ANALYST

PROFESSIONAL SUMMARY & CAREER OBJECTIVE

Highly accomplished Senior Business Systems Analyst with over a decade of experience in complex, regulated enterprise environments, driving large-scale technology and process optimization initiatives. Proven expertise in requirements elicitation, business process modeling, data analysis, and Agile/Waterfall delivery across Healthcare IT systems. Actively engaged in self-directed learning and applied use of AI-assisted tools (including ChatGPT) to enhance requirements documentation, accelerate analysis, improve stakeholder communication, and support data-driven decision-making—while maintaining strong governance, compliance, and business alignment. Known for delivering measurable operational efficiencies, cost savings, and high-impact solutions.

KEY SKILLS

Product & Agile Management Business Process Modeling Requirements Gathering Agile and Waterfall Methodologies HIPAA Compliance Claims Adjudication Use Case Modeling Data Analysis UML and Rational Rose EDI Transactions Health Insurance Systems UAT and QA Testing Functional Requirements Documentation ICD-9/HCPCS/HCFA Knowledge Leadership & Collaboration Jira Confluence Tableau SQL Oracle MS SQL Server Rational Rose Visio

PROFESSIONAL EXPERIENCE

CENTENE CORPORATE April 2022 – May 2025

Business Analyst II – Centene Workbench Team - Broker Management

Directed Agile technology teams to define business solution vision, strategy, and delivery roadmap, delivering solutions that enhanced operational efficiency and reduced costs.

Led end-to-end lifecycle of Centene Workbench software enhancements, including ideation, research, development, change management, and training.

Established a customer feedback loop that improved customer satisfaction scores by 30%.

Fostered stronger cross-functional collaboration among executives, engineering, and marketing, accelerating feature development by 20% annually.

Managed the requirements backlog for Workbench software enhancements, driving a 25% boost in operational efficiency.

Partnered with over 10 technical and business analysts to deliver on-site implementation and support services.

Supervised a team of one full-time employee and three contractors, ensuring timely project delivery and quality outcomes.

Authored detailed user stories, managed Jira tickets, and coordinated deliverables with internal teams and external vendors.

Defined user acceptance criteria to secure stakeholder alignment and refined requirements with scrum teams.

Collaborated closely with QA and business teams to ensure seamless implementation of Centene Workbench enhancements.

CENTENE CORPORATE April 2021 – April 2022

Business Analyst III – COB Team

Spearheaded user research initiatives to drive product enhancements, resulting in measurable gains in user satisfaction and overall experience.

Partnered with senior product managers to plan and execute product roadmaps aligned with business goals.

Collaborated closely with UI/UX designers to optimize product interfaces, boosting user satisfaction scores by 15%.

Directed process improvement initiatives by documenting and tracking end-to-end lifecycle reviews and sign-off workflows.

Oversaw and reprioritized the requirements backlog, delivering projects under budget by an average of $45K.

Implemented an Agile ideation framework that increased employee contributions by 35%, generating $1.1M in cost savings.

Championed high-impact, data-driven product initiatives, fostering continuous innovation and iteration.

Developed comprehensive BRD/FSD documentation and user stories to ensure stakeholder alignment and clarity.

Built SQL and Tableau dashboards to visualize key product KPIs, cutting manual reporting time by 7 hours per week.

Maintained comprehensive business documentation in Confluence to support transparent team collaboration.

CENTENE CORPORATE November 2019 – March 2021

Business Systems Analyst Sr. – PCP IT Auto Assignment Team

Led key healthcare IT initiatives, including Medicare Network Adequacy Reports and the PCP IT Auto Assignment project.

Fostered improved communication between executive stakeholders and engineering teams, driving a 22% annual increase in the speed of feature development cycles.

Oversaw quarterly product releases, managing the planning, design, and delivery of new features.

Partnered with technology and business teams to create business requirement documents and test scripts across multiple release phases.

Worked closely with executive leadership and marketing teams to identify customer pain points and translate them into actionable user stories.

Performed data analysis using SQL (Oracle & SQL Server) to enhance business insights and decision-making.

Managed vendor relationships and handled 30% of contracts, including execution and financial transactions.

LINCARE February 2017 – March 2019

Business Systems Analyst - (Contract employee through Rita Technology Services)

Spearheaded creation applications through consultation with software engineers, Architects and executive leadership for the Insurance Eligibility Project, and implementing EDI 270/271 workflows for process efficiency.

Developed Patient Home Delivery Project, integrating EDI 850/856 transactions for logistics optimization.

WELLCARE LEGACY (A Centene Company), Florida February 2012 – March 2016

Business Systems Analyst Sr.

Contract employee through Veredus Corporation, October 2010 - February 2012

Led functional areas including Datawarehouse, Member & Provider Services, Enrollment & Claims Processing.

Conducted impact analysis, report validation, and business process optimization to streamline operations.

Creation of Use Cases, Business Requirement, Functional Specification Document and User Stories.

Education

Bachelor of Science in Business

Osmania University

Computer Network Engineering Coursework

Delaware Technical College

Completed: Computer Assembly & Maintenance, Operating Systems

Certifications

Certified ScrumMaster® (CSM) Certification ID: 000562905

Professional Development & Corporate Training

University of South Florida – Corporate Training and Professional Education

Effective Business Analysis

Leading and Influencing Projects

Monitoring and Controlling Projects

CONTINUOUS LEARNING & AI ENABLEMENT

Self-directed learning and applied use of AI-assisted tools (ChatGPT) to enhance productivity and delivery quality in enterprise environments.

Accelerate business and functional requirements documentation, including BRDs, FSDs, user stories, and acceptance criteria.

Improve clarity of process flows, workflows, and use cases while maintaining governance and compliance standards.

Support data analysis through SQL query refinement, reporting logic validation, and insight generation.

Enhance stakeholder communications, executive summaries, training materials, and change management documentation using AI responsibly.

Generated executive-ready reports and summaries for business leaders and stakeholders using AI-assisted tools (ChatGPT) to improve clarity, turnaround time, and decision support.

Created and maintained project status sheets and tracking dashboards in Microsoft Excel with AI-assisted support (ChatGPT), ensuring accurate, timely, and stakeholder-aligned reporting.

LinkedIn Learning

Agentic AI: Framework for Planning and Execution – Training focused on AI-driven planning, task orchestration, autonomous execution frameworks, and responsible enterprise application.

LinkedIn Learning

Generative AI for Business Leaders

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