Customer Service Human Resources
Resume:
Staphanie
Sylvain
**** ********** **. *********, ** 30274
****************.**@*****.***
Friendly and efficient server with years 3 of experience in fast-paced dining environments. Skilled in delivering excellent customer service, upselling menu items, and maintaining clean and organized dining areas. Seeking to contribute to a team that values hospitality and professionalism. Experience
2022 – 2023
Server/Da City Hookah Café, Atlanta, GA 30318
Review, update and revise company hiring practices, holiday and other human resources policies to ensure compliance with OSHA and all local, regional and national work regulations. By creating and maintaining a positive and responsive work environment, raised employee retention rates by over 10% to achieve a greater than 90% employee retention over a 2-year period. Developed recruitment programmes to successfully increase minority recruitment and meet affirmative action requirements. Lead development team to build and deploy a dedicated a recruitment website which reduced year-over-year recruitment costs by 14%.
DECEMBER 2020 – JANUARY 2022
Hooters Girl/Hooters Downtown Atlanta, Atlanta, GA 30303 Provided exceptional service to an average of 60 guests per shift in a high-volume restaurant. Took orders accurately, handled special dietary requests, and ensured timely delivery of food and beverages. Maintained a 95%+ customer satisfaction rating based on post-dining surveys. Trained and mentored new servers on restaurant policies and POS system usage. Skills
Customer service• Proficient with POS systems• Team player • Excellent time management skills • knowledge of food safety and sanitation standards • Public Speaking • cash-handling Education
MAY 2012
Bachelor of Healthcare Management/Clayton State University Certifcations
ServSafe Food Hnadler-2020
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