Business Analyst

SHIVARAYAGOWDA BIRADAR

Business Analyst

ILLINOIS, USA, 312-***-****, ************@*****.***, www.linkedin.com/in/shivarayagowda PROFESSIONAL SUMMARY

4+ years of experience as a Business Analyst proficient in AI-driven solutions, regulatory compliance (Dodd-Frank, Basel III, Indian e- commerce regulations), and Agile methodologies. Expertise in requirements gathering, process optimization, and data visualization. Skilled in SQL, Python, VBA, machine learning, data mining, and predictive modeling. Experienced with Tableau, Power BI, Salesforce Financial Services Cloud, Apache Spark, Databricks, Snowflake, PostgreSQL, Jira, Confluence, Microsoft Visio, Google Ads, SEMrush, Mailchimp, Flipkart Seller Hub, and Amazon Seller Central. Adept at building dashboards, conducting A/B testing, and performing root cause analysis to drive business improvements. TECHNICAL SKILLS

EDUCATION

Master of Business Analytics - DePaul University, Chicago, IL, USA Bachelor of Business Management - Sri Siddhartha Institute of Business Management (SSIBM), Tumkur, KA, India. PROFESSIONAL EXPERIENCE

Business Analyst Charles Schwab - IL March 2024 - Present

● Worked on end-to-end implementation of an AI-driven credit risk management system, leveraging machine learning algorithms to improve credit risk assessment accuracy by 35%, ensuring compliance with Dodd-Frank and Basel III regulations.

● Collected, analyzed, and documented business requirements, creating comprehensive BRD, FRD, and SRS documents, while collaborating with cross-functional teams to ensure regulatory alignment and business goals.

● Performed GAP analysis and impact assessments to identify process inefficiencies, leading to a 25% reduction in transaction processing time and enhanced system performance.

● Designed and deployed real-time data visualization dashboards in Tableau, improving executive decision-making speed by 40% through dynamic KPI tracking and risk exposure analysis.

● Orchestrated large-scale data integration using Apache Spark and Databricks, optimizing ETL pipelines and reducing data latency by 45%, ensuring timely and accurate reporting.

● Automated complex reporting workflows using Python and VBA, streamlining data extraction and transformation processes, which cut manual reporting efforts by 50%.

● Developed and customized interactive CRM dashboards within Salesforce Financial Services Cloud, enhancing client portfolio management and boosting client engagement metrics by 30%.

● Executed root cause analysis on financial datasets using advanced SQL queries across Snowflake and PostgreSQL, identifying data inconsistencies and improving data quality by 20%.

● Facilitated Agile Scrum ceremonies (daily stand-ups, sprint planning, retrospectives), managed user stories, and maintained sprint backlogs in Jira, ensuring on-time delivery of high-quality features.

● Created comprehensive UML diagrams (use case, sequence, class) using Microsoft Visio, improving system design clarity and fostering better communication among developers, testers, and stakeholders.

Business Analyst Bit Infocom Technologies – India April 2020 - February 2023

● Leveraged Python and SQL for advanced data mining, cleaning, and analysis to uncover actionable insights into customer behaviour, sales trends, and inventory optimization, driving data-driven decision-making across the organization.

● Designed and implemented dynamic, interactive dashboards in Power BI to monitor key performance indicators (KPIs) such as conversion rates, customer lifetime value (CLV), and ROI, enabling stakeholders to make informed strategic decisions.

● Conducted A/B testing on e-commerce website layouts, product placements, and checkout processes, resulting in a 15% increase in user engagement and a 10% boost in conversion rates.

● Partnered with the marketing team to analyse Google Ads, SEMrush, and social media campaign data, optimizing ad spend and improving overall campaign ROI by 22%.

● Built predictive models using machine learning techniques to forecast demand, reducing overstocking by 18% and understocking by 12%, thereby improving inventory turnover and profitability.

● Integrated Flipkart Seller Hub and Amazon Seller Central data with internal analytics systems to streamline marketplace performance tracking, identifying growth opportunities and improving seller ratings by 20%.

● Conducted market basket analysis to identify product affinities and cross-selling opportunities, leading to a 10% increase in average order value (AOV) and enhanced customer satisfaction.

● Developed and executed targeted email marketing campaigns using Mailchimp and CRM tools, achieving an 18% increase in open rates and a 12% rise in click-through rates (CTR).

● Utilized Jira and Confluence to manage cross-functional projects, ensuring seamless communication, timely delivery, and alignment with business objectives in an agile environment.

● Monitored and analysed Indian e-commerce regulations, including GST, FDI policies, and data privacy laws, ensuring compliance and minimizing operational risks for the organization.

CERTIFICATES

● Certified Tableau Data Scientist: Proficient in advanced analytics and visualization for complex datasets.

● JPMorgan Chase & Co- Excel Skills Job Simulation: Advanced conditional formatting, macros, and VBA data visualization.

● IIBA Certification: Proficient in business analysis tools like traceability matrices and process modelling Business Analysis: BRD, FRD, SRS, User Stories, Use Cases, GAP Analysis, Impact Analysis, SWOT Analysis, Risk Analysis

Data Analysis: SQL, Python, Snowflake, PostgreSQL, Data Mining, A/B Testing, Market Basket Analysis Data Visualization: Tableau, Power BI, Salesforce Financial Services Cloud, CRM Dashboards ETL & Data Engineering: Apache Spark, Databricks, ETL Pipelines Project Management: Jira, Confluence, Agile, Scrum, Sprint Planning, Retrospectives, Daily Stand-ups Financial & Compliance: Dodd-Frank, Basel III, GST, FDI Policies, Data Privacy Laws Process Automation: VBA, Python Scripting

Modeling & Diagrams: UML, Microsoft Visio (Use Case, Sequence, Class Diagrams) Marketing & CRM: Mailchimp, Flipkart Seller Hub, Amazon Seller Central, Google Ads, SEMrush Reporting & Documentation: Root Cause Analysis, KPI Tracking, Executive Reports

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