Data Entry Customer Service

YVETTE GUADARRAMA

*************@*****.*** 602-***-**** Phoenix Arizona

Professional Summary

Results-driven professional with a proven track record in customer service, data entry, and accounting, consistently delivering high-quality outcomes independently.

Skills:

Record keeping and data entry

Payment processing

Technical support

Time management

Attention to detail

Communication skills

Analytical thinking

Adaptability and flexibility

Account management

Verbal and written communication

Remote Customer Service Agent 10/2021 - 12/2024 Virtuoso Sourcing Group, LLC. Tempe, AZ

Resolved customer inquiries and issues promptly through phone, email, and chat channels. Maintained accurate records of customer interactions to ensure data integrity. Assisted customers with technical issues via email, live chat, and telephone. Documented customer correspondence in CRM to track requests and solutions.

Secretary 05/2014 - 07/2020 Southwest Controls, Inc. Phoenix, AZ

Ensured timely responses to incoming communications, including phone calls and emails. Processed and tracked invoices, guaranteeing accurate payments from vendors and clients. Delivered comprehensive administrative support to Office Manager and staff. Assisted with accounts receivable and payable functions to uphold financial accuracy.

Accounting Manager 06/2001 - 04/2014 Department of Economic Security Phoenix, AZ

Streamlined monthly financial reporting for state programs and services, enhancing clarity and efficiency.

Monitored cash flow, ensuring timely and accurate bank reconciliations. Ensured accuracy in accounts payable and receivable processes to maintain financial integrity.

Prepared monthly, quarterly, and annual financial statements according to generally accepted accounting principles.

Education Associate of Applied Business: Business Administration And Management 05/2003 Phoenix College Phoenix, Arizona

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