Operations Manager Customer Service

BRIANNA FRANCO

614-***-**** • Youngstown, OH • ******@*****.*** • linkedIn.com/in/brianna-franco-724268a5/ SUMMARY

Proactive and results-driven professional with a proven track record in providing top-tier executive support and effective team leadership in business operations. Dependable and detail-oriented to manage multiple tasks and priorities and acknowledged for delivering exceptional customer service and fostering a culture of teamwork and collaboration. SKILLS

Business Growth Initiatives Presentation Development & Delivery Vendor Management Process Development and Streamlining Project Management Sales Management Executive Communication Merchandise Strategy Team Leadership PROFESSIONAL EXPERIENCE

MULTI-UNIT RETAIL STORE MANAGER Skechers Aurora, OH August 2019 - Present

• Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs

• Improved productivity initiatives, managing budgets and accounts, and coordinating itineraries and schedules

• Successfully oversaw the operations of multiple retail stores, ensuring consistent performance and achieving sales targets across all locations

• Strengthened customer relationships through exceptional service and effective issue resolution resulting in customer retention

• Forecasted customer demand and implemented sales strategies that resulted in a 52% increase in yearly store revenue and a 27% increase in store plan

OPERATIONS MANAGER H. Jack’s Cleveland, OH August 2017 – August 2019

• Developed and executed delivery routing, team workflows, and promotional strategies for customer retention and upsells

• Analyzed and controlled materials, supplies, and equipment operational expenses

• Prioritizing tasks and resources to meet deadlines and manage off-site jobs efficiently

• Connected with clients and developed strategies to achieve sales and customer service goals RETAIL OPERATIONS MANAGER Zara Beachwood, OH October 2016 – August 2017

• Facilitated monthly inventory control counts, improving operational efficiency and supply-demand management by 22%

• Managed staff training and monitored performance to promote high levels of productivity

• Oversaw logistic processes, including shipments, inventory, and purchasing to streamline operations RETAIL OPERATIONS MANAGER Zara Greater New York City Area July 2016 – October 2016

• Successfully launched 7 new stores, overseeing all aspects of pre-opening planning, staffing, and operations

• Maximized productivity for a team of 30+ employees by prioritizing and delegating tasks, conducting performance reviews, and addressing weekly store goals

• Orchestrated rollout of policies and procedures, effectively contributing to management team EDUCATION

National Association of Pharmaceutical Sales Representatives Pharmacology/Pharmaceutical Sales Training Program

CNPR Number: 716742024

Medical Billing and Coding Certification Cuyahoga Community College 2020 Bachelor of Science Merchandising Fashion and Interiors Youngstown State University 2014-2017 MEMBERSHIPS

STUDENTS IN FASHION AND INTERIORS MEMBER

Youngstown State University

SECRETARY OF SAFETY COMMITTEE

American Eagle Outfitters, Inc.

FUNDRAISING COMMITTEE

American Eagle Outfitters, Inc.

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