Customer Service Community Manager

Jordan Delagrange

**** ******** **

Medina, OH **256

330-***-****

************@*****.***

PROFESSIONAL EXPERIENCE

THRIVE Coworking, Charleston, SC

Community Manager February 2023 – Present

1.Oversee day-to-day operations of over 100 members, applying a high standard of customer service, and maintaining tenant satisfaction and high occupancy rates.

2.Manage lease agreements, renewals, and negotiations for private offices, meeting spaces, and event bookings.

3.Act as the primary point of contact for tenants, addressing concerns with our own team, the building management, and maintenance teams to ensure our member experience is exceeding expectations. 4.Create new and distinctive ways to enhance the community experience, fostering a thriving community of diverse members and businesses.

5.Weekly and monthly meetings with our finance, sales, and space improvement teams to ensure we are providing excellent service to our members and implementing action plans for improvement. US Foods, Phoenix, AZ

Account Manager August 2020 – February 2023

1.Stayed up to date and executed sales strategies, increasing company revenue and client satisfaction through proactive account management.

2.Created and maintained relationships with clients, identifying issues and delivering unique plans of action to each customer’s needs. 3.Collaborated diversely with sales, acquisition, and customer service teams to ensure seamless order processing and smooth execution on delivery.

4.Managed a portfolio of over 30 accounts, new and longstanding, driving revenue growth and strengthening client relationships. Education

Ohio University, Athens, OH

Bachelor of Science, Communication Sciences and Disorders May 2020 LEADERSHIP ACTIVITIES AND

MEMBERSHIPS

Alpha Delta Pi Sorority, Ohio

University

Recruitment Coordinator 2018 –

2019

● Led and managed the

recruitment process for over

150 women, ensuring a

detailed and organized

experience.

● Coordinated with other

leadership and team

members to develop

strategies, optimize

outreach, and enhance

potential new member

experiences.

Mr. University Committee Captain

2018

● Conducted meetings with

our team and

non-members, managed

event planning for a large

philanthropy event.

ELIP Speaking Lab, Ohio University

Volunteer English Language Coach

2017 – 2018

● Developed strategies to

enhance students’

communication in academic

and professional settings.

Contact this candidate