Customer Service Data Entry

Mahogany Matthews

***************@*****.*** 561-***-**** West Palm Beach, FL

Summary

Customer service professional with 5 years of experience in retail and hospitality environments, adept at resolving customer issues and enhancing satisfaction. Proven ability to manage transactions, identify counterfeit currency, and handle confidential information. Seeking a Customer Service role to leverage strong communication, problem-solving, and data entry skills for exceptional customer experiences. Work Experience

BrandsmartUSA

Cashier/Customer Service West Palm Beach, FL Jan 2023 - Present

• Assist customers through the checkout process, ensuring accurate transactions by utilizing basic math skills.

• Identify counterfeit currency to maintain transaction integrity and handle personal information with confidentiality.

• Resolve customer issues to enhance satisfaction and apply computer skills for efficient data entry. Grease Burger

Hostess/Food Runner West Palm Beach, FL Jun 2019 - May 2022

• Greeted and seated guests, optimizing table rotation and service efficiency.

• Coordinated seating arrangements to balance server workload and maintain smooth operations.

• Delivered food orders and ensured prompt communication among staff to enhance the dining experience. Smarter Travels

Call Center Representative Boca Raton, FL Jan 2020 - Apr 2019

• Ensured timely communication with customers to confirm vacation package selections prior to expiration.

• Delivered personalized customer service by understanding individual issues and providing effective solutions while adhering to script guidelines.

• Utilized computer skills to efficiently manage customer interactions and perform data entry tasks. Education

Youthful Program

G.E.D West Palm Beach, FL Currently in school

Skills

Data Entry, Communication Skills, Problem-Solving, Fast Pace, Fast Typing, CPR Aed, Basic Math, Basic Computer Skills, Fast Learner

Contact this candidate