Technical Support Entry Level

I g o r S o b k o

LI:https://www.linkedin.com/in/igor-undefined-00b36b272/

E:*************@*****.***

C: 347-***-****

Brooklyn, NY

Systems Analysis • Incident Response • Data Protection • Endpoint Protection P ROFILE

A dedicated technical specialist with 9 years of experience in the field of security policy and organizational risk analysis. Skills of effective written and oral communication, maintaining productive relationships with employees of various departments. Seeking an entry level Cybersecurity Analyst opportunity where I can contribute to the success of an IT team. S K I L L S

OS: Windows operating environment

Software: CIA Triad, SIEM, MS Office Suite, Google Suite, Zoom, network firewalls Hardware: Knowledge of digital audio and PC hardware (motherboard, RAM, Video card) Peripherals: Scanner/printer/fax machines, monitors, keyboards, mice, etc. E DUCATION

IBM – Coursera, Online

Cyber Security Analyst Professional Certificate, 06/2023 –10/2023 CUNY - Kingsborough Community College, Brooklyn, NY Associate of Science in Computer Information Systems, 06/2020 E X P E R I E N C E

MAASER CORPORATION Brooklyn, NY

Technical support 08/2015 –02/2024

Reported to Director of Technical Services and worked on a team to troubleshoot and diagnose the company-wide network system and provide front-line remote and in-office technical support to about 100 users.

• Provided technical support to users, including troubleshooting hardware and software issues, and maintained and configured servers, network devices, and other infrastructure equipment.

• Troubleshot IT problems and provided support in-person, over the phone, and remotely.

• Managed user accounts, permissions, and security settings and assisted with updates and error messages to ensure data confidentiality and prevent unauthorized access.

• Protected systems from hacks, phishing emails, and malware; stopped and prevented leaks of confidential and sensitive information and maintained the integrity of user accounts.

• Executed backup, recovery plans, and post-incident responses to harden system and protect critical data and systems if data leaks occurred.

• Installed and updated operating systems, software packages, and security patches to maintain data integrity and to keep systems updated and running smoothly.

• Maintained detailed records and submitted reports to supervisor of all work done.

• On boarded new employees: created accounts, set up workstations, and introduced new employees to IT systems.

• Maintained documentation on system configurations, procedures, and troubleshooting guides to ensure continuity of service and provide end-user training and support on new system features.

• Installed, troubleshot, upgraded, and repaired hardware (desktops and laptops), software, and peripheral components (keyboards, mice, etc.).

L ANGUAGES Fluent in English & Russian, conversational in German

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