Web Developer Customer Service

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Mark Brathwaite

Unionville ON ****.**********@*****.*** 647-***-****

https://www.linkedin.com/in/mark-brathwaite-148a7928/ Objective

Business Administration People Management Tech & Compliance

A highly-energized professional who brings optimism and a strong motivational presence to your company. A clear and direct communicator who is adaptable, flexible, and dependable. Provider of excellent customer service who genuinely enjoys working with the public and thrives within a team-oriented environment.

PROFESSIONAL EXPERIENCE

Founder, Web Dev Feb 2023 - Present

Collab Universe

● Leads DeFi development team (India / Dubai region) & mobile app development team

(Eastern Europe iOS / Android development)

● Head of business development operations, user onboarding and funding (secured business financing and led a $250K USD pre-seed fundraise)

● Responsible for ideation, growth, test, build and launch phases & tracking of debugging along with codebase evolution and innovation (using React Native, TypeScript, Flutter, Node.js, MongoDB & Digital Ocean)

Web Developer Mar 2021– Oct 2023

Canada Revenue Agency

● Proficiently built back-end and responsive websites; 800+ tickets completed in HTML5, CSS3, Bootstrap5 & JS for government clients (various divisions)

● Efficiently completed updates to Infozone Intranet & canada.ca utilising Bootstrap 5 & Flexbox

● Successfully fulfilled client requests through PubHub ticketing system, including revisions according to client feedback regarding forms, newsletters, custom built pages, JSON Updates, calendar creation & project management (designs based on client mockups)

Compliance Officer Dec 2017 – Mar 2021

Canada Revenue Agency

● Analysed taxpayer files for tax-potential for T1 personal income tax and corporate returns

● Prepared notices of assessments using calculations which draw from factual income information

● Assured implementation of compliance tax program in accordance with federal regulations

● Maintained documentation of compliance activities, inspection outcomes and follow-up compliance activities, conducting risk assessments and audits as required

● Issued guidance to regulated parties with respect to compliance obligations

● Monitored risk exposure and identifying any gaps with procedural implementation

● Negotiated deadlines with taxpayers with regard to filing & advised of associated interest & penalties

2

Taxpayer Services Agent Jan 2015 – Dec 2017

Canada Revenue Agency

● Determined eligibility for deductions through in-depth research and advised on various ways to claim these credits (i.e. filing or adjustment requests)

● Researched information management databases to answer client information through analysis of confidential information

Brand Ambassador Nov 2010 – Jan 2015

Kanetix, Rate Supermarket, Wal-Mart Compare & Insurance Hotline

● Processed customer applications and created insurance quotes for a variety of products including commercial, auto, life, health and travel

● Trained new employees to properly deal with customers and utilise computer systems EDUCATION &

TRAINING

Responsive Web Design Certificate FreeCodeCamp 2023

JavaScript Algorithms & Data Structures Certificate FreeCodeCamp 2023

The Web Developer Bootcamp - Udemy Colt Steele 2022 Microsoft Azure AZ-900 Cloud Certification 2021

Sololearn JavaScript, Swift 4, PHP, Ruby, C#, JQuery & Java Tutorials 2018

Bilingual (passed Second Language Evaluation & Alliance Française tests) 2017

Advanced training, Intranet applications & tax information systems (TSAD & Heron Road) 2015 Bachelor’s Degree (Honours) - English and Drama University of Toronto 2009

Royal Conservatory of Music Certification (Piano, Theory, Performance, History) 2005

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