Customer Service Case Management

MACKIELEE PITTS

Supervisor

Contact

Clinton, UT, USA

801-***-****

***************@*****.***

Professional Overview

Adaptable and results-driven professional with a well-rounded background in customer service, case management, and leadership. Proven success in team development, client relations, and performance management. Skilled in fostering collaboration, streamlining processes, and driving teams to exceed goals.

Professional Experience

Supervisor

Movate, Remote 2024 – Present

- Conduct weekly 1:1 coaching sessions to develop team members and ensure success in Case Management roles.

- Recognized as Outstanding Supervisor of the Quarter for exceptional leadership and performance.

- Prepare detailed progress reports for senior management, highlighting team achievements and areas of improvement.

- Monitor and ensure the team consistently meets Key Performance Indicators (KPIs) on a weekly basis.

Case Manager

Movate, Remote 2022 – 2024

- Managed customer interactions to resolve concerns related to vehicle issues and dealership services.

- Earned promotion to Supervisor due to strong performance and leadership potential.

- Applied knowledge of Lemon Law to provide clear and accurate solutions to customer concerns.

- Maintained consistent achievement of Key Performance Indicators (KPIs).

Paralegal

Lexington Law, West Valley City, UT 2020 – 2021

- Handled inbound client calls, providing support for credit repair inquiries and case setup.

- Assisted clients through the credit repair process and guided them in using the client portal.

- Processed payments and addressed billing-related concerns with professionalism and accuracy.

Education

High School Diploma

Valley High School 2017

Technical Skills

- Call Center Operations

- Customer Service Excellence

- Supervisorship & Development

- Microsoft Office Suite

- Spreadsheet Management

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