Project Engineer Customer Experience
Resume:
Professional Summary
Experienced and Certified AV technical professional with a proven record of success in resolving technical issues and providing an excellent customer experience. Excellent Oral and Written communication skills with extensive Team Lead and Project Management experience.
Experience
Alpha Video and Audio
AV Project Engineer • Eden Prairie, MN
This is contract position set to end in June
Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
Maintained records for each project and engineering discipline. Monitored installation of materials and equipment for compliance with drawings and specifications. Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
Ensured quality control for all aspects of the project, reducing defects and rework. Developed detailed project plans to ensure timely completion and deliverables were met. Identified technical risks within managed projects. Coordinated cross-functional teams, fostering collaboration to achieve project goals. Managed budgets effectively for multiple projects, ensuring financial targets were met. Reduced project timelines with proactive planning and close monitoring of progress. Recommended improvements for design, construction means and materials based on field or changing conditions. Citylight International Assembly
Technical Director • Chicago, IL
Leads the setup/strike of all AV equipment for all church and community outreach events. Setup audio/visual equipment for large group meetings, firesides, devotionals, OBS powered video conferences, and any other miscellaneous meetings.
Installed and operates Blackmagic wide view cameras, Mac computers, 2 84 inch LED projectors using Propresenter 7, a Behringer X32 Digital sound board with attached Waves SuperRack sound card for live sound streaming and recording and ADX lighting panels.
Performs live sound and line checks
Operates multicam livestreams every Sundays using Streamyard, Atem Control Center for video control, and Sampitude 16 for live sound editing.
Completed and assisted the installation and integration of a $3,500 sound system replacing microphones and microphone receivers.
Assists in the troubleshooting of audio/visual equipment Understands and troubleshoots the complex technical issues such as large system design, signal flow, and equipment maintenance.
Tests and repairs broken equipment
Install hardware and equipment, including running cables, installing wall-mount flat panels. Assists other team members and setup meetings to review past work. Keeps technical facilities clean and organized
Assists in supervising other media technicians and members of the social media team. Jeremiah Johnson
Chicago, IL
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04/2024 - 01/2025
04/2021 - 04/2024
08/2021 - 04/2023
Freelance/Self Employed
General AV Work • Chicago, IL
Currently A1 Audio Supervisor at the Mercury Theater for the "She's Alive" Solo Woman Theaterical Act and Venus Carabet Comedy shows
A1 Audio Supervisor at the Antheaum Center of Thought and Culture for the Michael Jackson Tribute show "MJ Invincible" and "The Outsiders" Musical production, A1 Audio Engineer for the "Daily Show" Television program V2 Corporate Video Engineer at the Marriott Ballroom Magnificent Mile for the Assurex P & C Leaders 2024, and Phillips Ignite 2024 conferences through TSV Sound & Vision, inc. V1 Corporate Video Coordinator at the 2023-24 Ishine Women's Conferences and 2024 GLOW Conference for Citylight International Assembly
A1 at the Forge in Joliet, Illinois
A1 at Barstool River North July 2024-Aug 2024
L1 Lighting Tech and A1 at the Logan Square Auditorium May 2024-Current A2 Audio Tech at the Chopin Studio for the "Alice by Heart" Musical Production A2 at the Chicago Shakespeare Threatre for the "Lord of The Rings" Musical Production A1 at Subterranean Bar
Stagehand/ GAV for numerous events
AVI SYSTEMS, INC.
Lead AV Field Engineer/ Systems Design Engineer • Chicago, IL Setup, operated, and maintained audio visual equipment such LCD Projectors, Video Walls,lighting rigs, AV control/power racks, microphone receivers, wall mounted plasma screen TVs, and digital sound and various PA systems for events and presentations.
Redlined CAD documentation for as-built purpose.
Created control system code and configurations for Q-SYS, Crestron, Extron, etc. Field tested and escalated and resolved issues with equipment and programs. Communicated punch items to project manager.
IP configuration of all AV devices residing on a network. Filled out IP tables and storing these on the project server Managed versions and storing final DSP code on the project server Rack tested and escalated and resolved issues with equipment Completed commissioning QC checklists
Configured IP Network nodes, Ubiquiti networks
Established the routing to various PA sound systems. Utilized AutoCAD and revit/bluebeam design softwares to identify simple, effective room layouts to transform dull spaces into gorgeous conference halls and map out signal flow charts Provided technical support to clients as A1/2 and L1 Lighting tech if needed troubleshoot issues, and ensured equipment was safe and functioning
Recorded and mixed livestreams remotely for clients. Provided technical support for teleconferences as a V1 Video tech using Propresenter 5-7 and vMix softwares. Handled inventory of sensitive items
Ordered supplies and equipment based on the client's needs and closely worked with vendors to ensure work orders were completed on time
Set up various lighting gear based budget and equipment availability for events Ensured clear communication with clients during events Supervised and trained other technicians.
University of Chicago
Senior AV Technician • Chicago, IL
Led a team of 6 audio visual technicians in the setup, operation, and troubleshooting of audio visual equipment for corporate events, conferences, and meetings
Managed the scheduling and coordination of audio visual resources to ensure timely delivery and setup for client events
Implemented quality control measures to ensure optimal performance of audio visual equipment during events 06/2018 - 06/2022
03/2021 - 05/2022
04/2015 - 10/2016
Collaborated with event planners and clients to understand their specific audio visual needs and provide customized solutions
Trained new technicians on proper handling, setup, operation, and maintenance of audio visual equipment Performed regular inspections and maintenance on all audio visual equipment to identify issues proactively and minimize downtime during events
Troubleshot technical issues related to sound systems, microphones, projectors, screens, lighting fixtures, video walls, etc
Successfully executed over 100 high-profile corporate events with flawless AV setups resulting in positive feedback from clients
Stayed updated with emerging trends in AV technology through continuous learning initiatives such as attending industry conferences or workshops
Collaborated closely with IT department to integrate AV systems into existing network infrastructure ILLINOIS ARMY NATONAL GUARD
91J Quartermaster/Electromechanical Tech • Chicago, IL Serviced major to minor vehicular engine, motor, and reaction faults and issues Maintained inventory of sensitive items
Followed safety regulations to ensure safe practices at work Serviced low to high scale generators capable of outputting up to 480v Performed AV installation related tasks for civilian clients Performed routine maintenance and troubleshooting on electro mechanical systems, ensuring optimal functionality and minimizing downtime
Installed, calibrated, and tested new electro mechanical components according to specifications, ensuring proper integration into existing systems
Developed strong understanding of electrical schematics and blueprints in order to effectively troubleshoot complex system issues
Conducted regular inspections of equipment to identify potential issues and proactively address them before they caused major problems
Troubleshooted and operated High scale PLC HVAC, hydraulic, refrigeration industrial machinery. Sofar Sounds
Audio Engineer • Chicago, IL
Used and developed extensive experience on most digital sound consoles such as the X32, Midas M32, Yamaha C/QL5 consoles, and various Digico consoles.
Utilized EQ, Compression, noise gates, and vfx to ensure good quality sound across almost all genres of music Performed backline to ensure quality live drum noise whether it's electric or acoustic Set up, operated, and maintained audio visual equipment and systems for events. Provided technical support, troubleshoot issues, and ensured equipment was safe and well maintained. Recorded audio and video of live events and performances Provided a awesome experience for audiences
Managed inventory of sensitive items
Ordered supplies and additional AV equipment if needed Setup up unique lighting effects for events
Ensured clear communication with artists, show runners, and performers during events Supervised and trained other technicians
Vector Marketing
Sales Representative/Customer Service • Chicago, IL Experience in sales and customer service
Skills
Customer service, Time management, Communication skills, English, Microsoft word, Microsoft excel, Leadership, Documentation review, AutoCAD, Audio Editing, Signal Processing, Signal Flow, Creston programming, Bluebeam, 08/2021
06/2017
Microsoft Office, Microsoft Word, Microsoft Powerpoint, Microsoft Project, Sound Judgement, Hardware Installation, Quality Control, Leadership, Microsoft excel, Documentation review, Guest services, Computer literacy Education
SAE Institute-Chicago
Audio Engineering • Chicago, IL
Johnson College Prep
HS • Chicago, IL
Certificates
CAPM from PMI (in process), CPR, Dante Level 1-3, Extron AV Associate, Creston Programmer, Q-SYS Level 1, Certified Crestron Field Engineer/ Tech, Driver's license, Shure RF certification, Creston Fusion Simpl+ programmer Certification, Creston Commercial Design certification, Lutron Training, OSHA 30 (Expired)
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