Customer Service Client Services

Misty M. DeVore

678-***-**** • Covington, GA **016 • **********@*******.***

CUSTOMER SUCCESS MANAGEMENT

Client Services Customer Relationship Management Account Management

Reliable, energetic and resourceful customer service professional with over fifteen years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management and relationship-building.

WORK EXPERIENCE

PNC Bank – Covington, GA September 2019 - PRESENT

Virtual Customer Service Representative/Online Banking Tier 2/Mentor

Responsible for managing 600+ accounts in the banking industry per week.

Promptly respond to customer enquiries via phone.

Quickly and efficiently open customer accounts by accurately recording account information.

Maintain financial accounts by processing customer adjustments in a professional manner.

Increased customer base by 50% during the year 2019/2020 due to the delivery of quick service.

Lincare - Conyers, GA June 2017 – August 2019

Patient Account Coordinator/Authorization Specialist

Developed and improved the capabilities of Patient Account Coordinator team over the course of one year.

Received 99% accurately entering authorization orders for medical supplies daily.

Maintain orders, HCPCS/CPT and clinician notes within established timeline.

Collaborated with team to quickly resolve 100+ appeals and corrected claims daily.

Effectively managed approximately 40+ DME Supplies daily.

ClearPoint/Consumer Credit Counseling Services – Atlanta, GA June 1997 - June 2017

Front Office/Account Management/Customer Services/Debt Management Specialist – Level ll

Promptly respond to customer inquiries in person via phone, email and mail. Quickly and efficiently open customer accounts by accurately recording account information. Maintain financial accounts by processing customer adjustments in a professional manner. Increased customer base by 95% during the past 10 years due to the delivery of quick responses.

EDUCATION

Accounting and Computers - DeKalb Technical College, Conyers, GA

Rockdale County High School - Conyers, GA

PROFESSIONAL SKILLS

•Mastery of Microsoft Office programs (Word, Excel, PowerPoint)

•Comfortable working in Microsoft Windows 10

•Excellent communication skills with a focus on team-building and customer relations.

•Outstanding organizational, multitasking, and problem-solving abilities.

AWARDS AND HONORS

Outstanding Authorization Award – Lincare, Conyers

•Recognized for the most orders released for the month of September 2018

•Recognized for the most orders released for the month of October 2018

Outstanding Customer Service Award

ClearPoint, Atlanta GA

•Recognized for outstanding service to clients and dedication to fellow employees.

Account Management Ward – ClearPoint, Atlanta GA

•Recognized for Top File Setup and Top Account Management for Superior Quality Service and Commitments to clients success.

LANGUAGE COMPETENCIES

•English: native language

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