Customer Service Application Developer

Gabriel M. Dillon

Cedar Rapids 319-***-**** ***********@*****.***

Program: Dual Major(Computer Software Development, Web Application Developer) Kirkwood GPA: 3.6 Phi Theta Kappa Honor Society Member Skills & abilities

HTML/CSS Adaptive Customer Service Experience

Python Quick Learner Cook Experience

JavaScript Training Coworkers Organizational

Jquery Problem-Solving Good Scheduler

Currently learning C#, SQL, and JSON in 2025 spring semester at Kirkwood Community College. Job Experience

Mercy Medical Center (Telecommunications Operator) July 2024 - June 2025

● Handling patient information in databases

● Maintaining security and privacy of patient information while preventing HIPAA Violations.

● Operating phones to help patients, nurses, etc with connecting them with the correct department, clinic, on-call provider, or what is based on their needs. Walmart Front-End Associate (Customer Service) April 2022 - April 2023

● Problem-Solving with customers' issues.

● Efficiency in task management in a busy environment.

● Dealing with computer and application problems with machines.

● Training new associates on checkout machines and tasks needed to be done. Pizza Hut (Cook) June 2021 - February 2022

● Group organization and communication in a fast paced environment.

● Organization with tasks needed to be done before deadline time.

● Adapting to unexpected problems with coworkers/customers and fixing it in a timely manner.

● Training new cooks on machines and tasks and making sure everyone is doing their part.

● Would have been promoted to shift leader but couldn’t due to age at time of working there. Personal Projects

● Employee Data Entree Program

● Card shuffler program

● File To Data Calculator

Currently working on at kirkwood -

● Student class organizer with C#

● Database for Event Scheduler website with SQL

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