Senior Project/Program Manager

JACKIE

GREENE

About Me

With extensive experience as a Senior Project and

Program Manager, I have demonstrated proficiency in Agile, Waterfall, and SAFe methodologies.

Furthermore, I possess expertise as a Product Launch Manager, accompanied by a profound understanding of the Product Development Life Cycle (PDLC). My

leadership style is characterized by a commitment to effective team management, with particular emphasis on Operations, Process Improvement, User Experience

(UX), and the implementation of Information

Technology.

Experience

Product Launch Manager, Product and

Technology

Travelport GDS, 2024 – Present

• Develop and manage comprehensive product

launch plans, including timelines, milestones,

and deliverables.

• Coordinate with product development,

marketing, sales, and support teams to ensure

alignment and readiness for launch.

Senior Program Manager, Global Customer

Excellence

Travelport GDS, 2021 – 2024

• Implemented robust project management

structures across enterprise-level programs,

establishing, executing, and communicating

project governance, practices, milestones, and

strategies.

• Successfully delivered multi-million-dollar client portfolios through the SDLC and Global

Distribution System consolidation program,

achieving organizational KPIs and aligning with

diverse product roadmaps.

Program Manager, Client Services

Ujanet, 2016 - 2021

• Provided consulting services for SaaS utility data analytics across a diverse portfolio of clients,

effectively utilizing resources in Client Services, Product & Design, Engineering, QA, and

Enterprise Applications for sustainability

projects.

• Facilitated Agile ceremonies, sprint planning,

and retrospectives, demonstrating proficiency in

requirements gathering and all elements of the IT

project lifecycle.

Program Manager, Ramp Tower Operations

Delta Air Lines, Inc., 1997 - 2016

• Oversaw policies, procedures, technology, and

systemwide Airport Customer Service Division

initiatives.

• Experienced consistent professional

advancement over nineteen years, starting from

an entry-level position and progressively

expanding my scope of work and

responsibilities.

Education

Master of Business Administration & Project

Management

Columbia Southern University

2018

Master of Science in Organizational Leadership

Columbia Southern University

2016

Bachelor of Science in Business Administration

Columbia Southern University

2013

Pragmatic Institute Certified (PMC-I) – 2025

Project Management Certification - 2012

Skills

• Project Management

• Go-to-Market Strategy

• Cross-Functional Collaboration

• Sales Enablement

• Customer Experience Management

• Performance Tracking and Reporting

• Market Research and Competitive Analysis

• Excellent Communication and Presentation Skills

PRODUCT LAUNCH MANAGER Atlanta, GA **********@*****.*** 404-***-****

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