Frank Lafortune
**** ***** ***** *****, *************, GA 30043
https://www.linkedin.com/in/frank-lafortune-2a1a152a4/
****************@*****.***
Professional Summary
Dynamic results-driven IT Professional with a strong background in IT support, client engagement, as well as cyber security. Passionate about helping businesses foster customer satisfaction, optimize workflows, and drive product adoption. Adept at utilizing technical expertise to promote operational consistency across the business, communicating among people, groups, and departments to build meaningful and long-term customer relationships. Proven ability to understand customer’s needs, ensure product success, and contribute to organizational growth.
Dedicated to ensuring network integrity and security through effective monitoring and troubleshooting. Experienced in identifying, evaluating, and mitigating security risks, with a strong focus on safeguarding organizational assets.
Customer Success Management Network & System Security Management Threat Detection & Risk Mitigation Management Web Security & Digital Forensics Management Relationship Management Business Development Security Governance and Policy
Education, Certificates, and Training
Cambridge College of Healthcare and Technology 2023
CompTIA A+ Cybersecurity Essentials Certified
CompTIA Cloud+ CompTIA Security+ (In Progress)
Platforms:
oWindows Server
oMacOS
oLinux Networking
oRouting, Switching
oVirtualization
oCloud Configurations4
Tools:
oMicrosoft Office Suite
oCisco
oVMware
oServiceNow
Certifications:
oCompTIA A+
oCyber Security Essentials
oNetwork+ (In Progress)
oSecurity+ (In Progress)
Networking, Virtualization, and Cloud Configurations
Experience
Fortunate Tech Services, Snellville GA Feb 24 - Present
IT Support and Security Specialist
Troubleshoots and resolves user issues, ensuring optimal system performance.
Conducts security scans, identifying threats and implementing protective measures.
Manages hardware/software upgrades and ensures system integrity with regular maintenance.
GAP Inc., Atlanta, GA Oct 20 – xxx
Asset Protection Coordinator
Conducts security audits and recommends cybersecurity improvements.
Builds strong relationships with law enforcement and resolves conflicts diplomatically.
Cyber Dojo Solutions LLC, Atlanta, GA April 12 – Jan 24
Help Desk Analyst
Client-Focused Service Delivery: Delivered comprehensive technical support to users, ensuring rapid issue resolution with a customer-centric approach that prioritized user experience.
Efficient Problem-Solving: Diagnosed and resolved complex technical issues, consistently meeting service level agreements (SLAs) and ensuring minimal disruption to client productivity.
Onboarding & Adoption Support: Played a key role in onboarding new users, providing training and resources that increased adoption of internal systems and tools.
Incident Tracking & Process Improvement: Logged, tracked, and analyzed issues to identify recurring problems, suggesting process improvements that enhanced overall support efficiency.
The TJX Companies, Atlanta, GA Mar 14 – Apr 19
Senior Storage Architect/Engineer
Enforced company policies and risk management procedures.
Collaborated with law enforcement and implemented creative shortage control solutions.