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It Support Cyber Security

Location:
Lawrenceville, GA
Posted:
July 07, 2025

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Resume:

Frank Lafortune

**** ***** ***** *****, *************, GA 30043

https://www.linkedin.com/in/frank-lafortune-2a1a152a4/

****************@*****.***

404-***-****

Professional Summary

Dynamic results-driven IT Professional with a strong background in IT support, client engagement, as well as cyber security. Passionate about helping businesses foster customer satisfaction, optimize workflows, and drive product adoption. Adept at utilizing technical expertise to promote operational consistency across the business, communicating among people, groups, and departments to build meaningful and long-term customer relationships. Proven ability to understand customer’s needs, ensure product success, and contribute to organizational growth.

Dedicated to ensuring network integrity and security through effective monitoring and troubleshooting. Experienced in identifying, evaluating, and mitigating security risks, with a strong focus on safeguarding organizational assets.

Customer Success Management Network & System Security Management Threat Detection & Risk Mitigation Management Web Security & Digital Forensics Management Relationship Management Business Development Security Governance and Policy

Education, Certificates, and Training

Cambridge College of Healthcare and Technology 2023

CompTIA A+ Cybersecurity Essentials Certified

CompTIA Cloud+ CompTIA Security+ (In Progress)

Platforms:

oWindows Server

oMacOS

oLinux Networking

oRouting, Switching

oVirtualization

oCloud Configurations4

Tools:

oMicrosoft Office Suite

oCisco

oVMware

oServiceNow

Certifications:

oCompTIA A+

oCyber Security Essentials

oNetwork+ (In Progress)

oSecurity+ (In Progress)

Networking, Virtualization, and Cloud Configurations

Experience

Fortunate Tech Services, Snellville GA Feb 24 - Present

IT Support and Security Specialist

Troubleshoots and resolves user issues, ensuring optimal system performance.

Conducts security scans, identifying threats and implementing protective measures.

Manages hardware/software upgrades and ensures system integrity with regular maintenance.

GAP Inc., Atlanta, GA Oct 20 – xxx

Asset Protection Coordinator

Conducts security audits and recommends cybersecurity improvements.

Builds strong relationships with law enforcement and resolves conflicts diplomatically.

Cyber Dojo Solutions LLC, Atlanta, GA April 12 – Jan 24

Help Desk Analyst

Client-Focused Service Delivery: Delivered comprehensive technical support to users, ensuring rapid issue resolution with a customer-centric approach that prioritized user experience.

Efficient Problem-Solving: Diagnosed and resolved complex technical issues, consistently meeting service level agreements (SLAs) and ensuring minimal disruption to client productivity.

Onboarding & Adoption Support: Played a key role in onboarding new users, providing training and resources that increased adoption of internal systems and tools.

Incident Tracking & Process Improvement: Logged, tracked, and analyzed issues to identify recurring problems, suggesting process improvements that enhanced overall support efficiency.

The TJX Companies, Atlanta, GA Mar 14 – Apr 19

Senior Storage Architect/Engineer

Enforced company policies and risk management procedures.

Collaborated with law enforcement and implemented creative shortage control solutions.



Contact this candidate