Technical Support Customer Service

RV

RAY GARCIA VALDES

***************@*****.*** +1-321-***-**** Saint Cloud, FL 34769

Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in IOS and Android devices. Personable and dedicated Customer Service Representative with extensive experience in Tech Support industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Meticulous Technical Support Representative who tracks and analyzes all customer complaints and product faults. Contributes invaluable data to software development personnel. Produces exceptional products by leveraging actionable customer feedback data. Capable Tech Support experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Team leader Bilingual

Fast paced learner Professional

Responsible Computer efficiency

Certifications and Licenses

Medical Billing Certification

Fast typer

Detailed Oriented

IOS and Android Knowledgeable

Mac, PC, and Windows Knowledgeable

AT&T Orlando, FL

Tech Support Specialist

02/2019 - Current

I provided exceptional tech support and customer service to client with all type of apple and android devices like, cellphones, laptops, iPads, smart watches and more

I fix devices and also customers accounts

This is a remote job

I assist my clients from my home office via phone calls, emails, text messages etc.

Unisys corp Orlando, FL

IT Engineer

01/2017 - 12/2019

I am a hardware engineer specialist I work with all type of products including all of Dells products and servers

I replace all parts and fix any technical and hardware issues. Apple tech support Orlando, FL

Technical Support Representative

02/2014 - 03/2016

I assisted customers with tech support with all apple devices by troubleshooting issues resolving customers concerns and needs, filing insurance claims and providing premiere customer service. Asurion Orlando, FL

Technical Support Representative

08/2013 - 02/2016

I assisted customers with activating new devices, troubleshooting device issues, updating softwares, updating account info, scheduling appointments, making sales, filing insurance claims, taking payments, answering billing questions and providing excellent premiere customer Summary

Skills

Experience

service.

Keiser University Orlando, FL, US

Bachelor's in Histotechnology

08/2016

Keise r University

B.A. in Psychology in Psychology

05/2016

Life Academy

High School Diploma

05/2010

English:

Native/ Bilingual

Spanish:

Native/ Bilingual

Education and Training

Languages

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