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It Support Information Technology

Location:
Philadelphia, PA
Posted:
July 07, 2025

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Resume:

Khan A Mojaddedi

Philadelphia, PA *****

267-***-****

**.*********@*****.***

Summary

Detail-oriented and highly motivated Information Technology Support Specialist with a strong background in troubleshooting, hardware/software support, and network administration. Adept at providing exceptional customer service, diagnosing technical issues, and implementing effective solutions to enhance system efficiency. Passionate about leveraging analytical and problem-solving skills to ensure seamless IT operations and user satisfaction.

Skills

Operating Systems: Windows, Linux, macOS

Networking: TCP/IP, LAN/WAN, DHCP, DNS, Cisco routers/switches Software & Applications: Microsoft Office Suite, SAP, Active Directory, Ticketing Systems

Hardware: PC Assembly, Peripheral Devices, Troubleshooting Security: System Backup, Anti-Virus Management, Firewall Configuration Other: Inventory Management, IT Support Documentation, Remote Assistance Professional Experience

Dispatcher

Northside Import Inc, NJ Feb 2023 to March 2025

● Addressing phone calls and responding to email

communications,

● Assign Work orders to the technician.

● Overseeing incoming and outgoing parts.

● Managing invoices.

● Maintain an organized stockroom.

Philly Shipyard Inc PA \ July 2022 to Jan 2023

Assistant Supervisor:

● Supplying Workshop materials as requested

● Inventory and inspection workshop tools to verify all are in good working condition.

● Administering employee overtime and vacation schedule. Logistic Support Team Operation Manager

AMS NMS-GVS – Kandahar, Afghanistan Jan 2021 – Jun 2021

● Provided IT support and system administration for logistics and operational teams.

● Managed troubleshooting of IT-related issues, including software, hardware, and network problems.

● Trained staff on IT security policies, job-related applications, and troubleshooting techniques.

● Developed IT support documentation and ensured compliance with best practices.

Site Manager - IT & Administration

AMS (NMS-GVS) – Kabul, Afghanistan Feb 2014 – Dec 2020

● Oversaw IT operations, including network management, system administration, and technical support.

● Managed inventory databases and implemented cybersecurity measures to protect sensitive data.

● Trained employees in IT best practices, software applications, and troubleshooting methods.

● Monitored and optimized IT infrastructure performance to ensure operational efficiency.

Education & Certifications

Bachelor of Science in Information Technology

• Kabul University May 2012

Certifications & Technical Training

● Networking, MCITP & Internet Skills

● Microsoft Office Suite (Word, Excel, PowerPoint, Teams)

● IT Security Awareness & Data Protection (GDPR, Anti-Discrimination, Whistleblowing)

● Emergency Preparedness & Risk Management

● Hardware & Software Troubleshooting Training

● SAP Inventory & Audit Management

Languages

● English: Professional Proficiency

● Persian: Native/Bilingual

References

Available upon request.



Contact this candidate