It Support Information Technology
Resume:
Khan A Mojaddedi
Philadelphia, PA *****
**.*********@*****.***
Summary
Detail-oriented and highly motivated Information Technology Support Specialist with a strong background in troubleshooting, hardware/software support, and network administration. Adept at providing exceptional customer service, diagnosing technical issues, and implementing effective solutions to enhance system efficiency. Passionate about leveraging analytical and problem-solving skills to ensure seamless IT operations and user satisfaction.
Skills
Operating Systems: Windows, Linux, macOS
Networking: TCP/IP, LAN/WAN, DHCP, DNS, Cisco routers/switches Software & Applications: Microsoft Office Suite, SAP, Active Directory, Ticketing Systems
Hardware: PC Assembly, Peripheral Devices, Troubleshooting Security: System Backup, Anti-Virus Management, Firewall Configuration Other: Inventory Management, IT Support Documentation, Remote Assistance Professional Experience
Dispatcher
Northside Import Inc, NJ Feb 2023 to March 2025
● Addressing phone calls and responding to email
communications,
● Assign Work orders to the technician.
● Overseeing incoming and outgoing parts.
● Managing invoices.
● Maintain an organized stockroom.
Philly Shipyard Inc PA \ July 2022 to Jan 2023
Assistant Supervisor:
● Supplying Workshop materials as requested
● Inventory and inspection workshop tools to verify all are in good working condition.
● Administering employee overtime and vacation schedule. Logistic Support Team Operation Manager
AMS NMS-GVS – Kandahar, Afghanistan Jan 2021 – Jun 2021
● Provided IT support and system administration for logistics and operational teams.
● Managed troubleshooting of IT-related issues, including software, hardware, and network problems.
● Trained staff on IT security policies, job-related applications, and troubleshooting techniques.
● Developed IT support documentation and ensured compliance with best practices.
Site Manager - IT & Administration
AMS (NMS-GVS) – Kabul, Afghanistan Feb 2014 – Dec 2020
● Oversaw IT operations, including network management, system administration, and technical support.
● Managed inventory databases and implemented cybersecurity measures to protect sensitive data.
● Trained employees in IT best practices, software applications, and troubleshooting methods.
● Monitored and optimized IT infrastructure performance to ensure operational efficiency.
Education & Certifications
Bachelor of Science in Information Technology
• Kabul University May 2012
Certifications & Technical Training
● Networking, MCITP & Internet Skills
● Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
● IT Security Awareness & Data Protection (GDPR, Anti-Discrimination, Whistleblowing)
● Emergency Preparedness & Risk Management
● Hardware & Software Troubleshooting Training
● SAP Inventory & Audit Management
Languages
● English: Professional Proficiency
● Persian: Native/Bilingual
References
Available upon request.
Contact this candidate