Data Center Information Technology

PUNEETH B S

Atlassian Technical Engineer

***********@*****.*** +91-810*******

Bangalore, India

OBJECTIVE

To secure a challenging position in the Information Technology field where I can apply my skills in Atlassian tools and contribute to the organization's success while achieving personal growth through dedication and continuous learning.

SUMMARY

Certified Atlassian Engineer with 3.8 years of experience in administering, automating, and customizing Jira Software, Jira Service Management (JSM), and Confluence across both Cloud and Data Center platforms. Adept at migrations, plugin implementations, asset management, and troubleshooting complex configurations. Demonstrates a solution-driven mindset and a passion for improving team productivity through optimized Jira environments.

WORK EXPERIENCE

CRG Solutions Pvt Ltd

Associate Atlassian Engineer

March 2021 – Present

- Gathered requirements and implemented Jira and JSM projects including complex workflows, custom fields, SLAs, automations, and dashboards.

- Led configuration and upgrade projects, supported DC–Cloud and Cloud–DC migrations.

- Integrated third-party tools such as Freshdesk, Intune, Entra ID, and Jamf with Atlassian platforms.

- Designed user and admin documentation for ease of use and training.

- Hands-on experience with key Atlassian marketplace plugins and automation strategies.

Client Projects:

HDFC Bank: Dec 2021 – Mar 2025: Jira Software Server implementation and support, plugin setup, upgrade troubleshooting.

Finxera: Jan 2022 – May 2023: Jira, JSM, and Confluence admin (Cloud and DC); CSV-based migration; enhancement activities.

CSB Bank: Jan 2024 – Aug 2024: DC to Cloud migration using JCMA; plugin evaluation and migration strategy.

Ascent HR: Feb 2024 – Jul 2024: End-to-end JSM setup, cross-project boards, global automations.

Prudent Brokers: May 2024 – Present: Jira-to-Jira sync using Web Requests, Freshdesk integration, global workflows.

InMobi: May 2025 – Present: Asset Management setup and integration with Intune, Entra ID, Jamf; automation and reporting.

CERTIFICATIONS

- ACP-120 – Jira Administration for Cloud (Atlassian)

- ACP-420 – Managing Jira Service Projects for Cloud (Atlassian)

TECHNICAL SKILLS

Atlassian Tools

- Jira Software (Cloud & DC)

- Jira Service Management (Cloud & DC)

- Confluence

- Atlassian Migrations (Server Cloud)

- Asset Management using Jira Assets

Plugins & Integrations

- EazyBI

- Email This Issue

- JSU Automation

- Time in Status

- Elements Copy & Sync

- Slack, Tempo Timesheets, BigPicture, JMWE

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