Store Manager Customer Service

Kayla Price

***-***-***

************@*****.***

Philadelphia Pa

Results driven Retail Professional with deep experience in custom service team development, and sales optimization. Adept leading high-performance teams, implementing effective merchandising strategies, and managing inventory with precision. Recognized for creating welcoming store environments that keep customers coming back and employees motivated. Committed to delivering results while fostering a supportive, growth-focused workplace.

Experience

Store Manager Miniso

November 2021- June 2023

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees

Managed inventory control, cash control, and store opening and closing procedures

Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.

Mentored new hire employees during their training process

Employee termination when necessary

Conducted regular performance reviews with each employee monthly as well as weekly

Drives sales above company expectations

Co-Manager Shoppers World

January 2019- August 2021

Successfully Managed multiple projects simultaneously by prioritizing task according to urgency, resources availability, and alignment with organizational goals

Planned, designed, and scheduled phases for large projects

Met project deadlines without sacrificing quality of workplace or safety.

Established effective communication among team members for enhanced collaboration and successful project completion

Co-Manager Ulta beauty

November 2012- January 2019

Collaborated with store manager to develop promotional strategies that effectively attracted new customers and increased foot traffic

Theft prevention by providing customer service as well as making sure employees follow company policies.

Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.

Improved employee retentions rates

Managed scheduling for all employees

Education

Sep 20XX - May 20XX

High school Graduated 2009

Skills:

Customer service

Coaching and Developing

Money Handling

Recruiting

Driving sales

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