Customer Service Technical Support

Profile

Contact

096*-***-****

michaelangelovalencia53@gmail

.com

Lower Batinguel, Dumaguete

City

Skills

I am professional customer

service-representative.

Dedicated and results-driven

customer rep with more than 10

years of experience. Proven

ability to resolve complex issues

and customer focused.

MICHAELANGELO

D.VALENCIA

CUSTOMER SERVICE

TEAM LEADERSHIP

COMMUNICATION

TIME MANAGEMENT

Education

Work Experience

Foundation University, Dumaguete City

Bachelor of Science in Computer Application

2021-2023

Responding to customer Inquiries, order

management and providing product Information

QUALFON PHILIPPINES INC.(SUPERVISOR)

2011-2017

Provide Coaching development to agent, team

leadership and performance monitoring.

Overseeing and guiding a team of agents to ensure

they meet performance targets and provide

excellent customer service.

CITI HARDWARE(2006-2010)

Assisting customers, product knowledge, Sales and

operating Point of Sale.

2002-2006

Training

SIX-SIGMA GREENBEL TRAINING(SAP SUPERVISOR

ACADEMY TRAINING)

SOPHIE OUTSOURCING(CSR NEXTBITE- ACCOUNT)

INFOCOM INC. (TECHNICAL -PLDT ACCOUNT)

2021-2022

Helping troubleshooting, provides technical support Providing excellent Customer Service

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