Project Manager Service Representative

Resume

Barbara R. Johnson, PMP

**** **** ***** **. ********, TX 77469 ***********@**.*** (C) 832-***-****

Summary

Telecommunications Project Manager with forty years of experience in the telecommunications field as a Senior Records Clerk, Service Representative, Communications Consultant and Professional Project Manager. Proven experience in communications and telecommunications. Implemented marketing network designs, strategies and solutions for customers. Coordinated and trained Door to Door sales managers for product roll outs. Coordinated events at residential and commercial locations for the AT&T Houston U-Verse Rollout. Team player and profit-oriented professional with verifiable record of accomplishments in a highly competitive industry.

Employment History:

06/1978 – 02/2019

AT&T, Bellaire, TX USA

Professional Project Manager II, PMP

As a senior project manager my responsibilities included:

a. Managed and directed multi-million dollar projects sold to external customers by Government, Education, Medical, Majors, Midsize, Small Markets.

b. Experienced in implementing AT&T Dedicated Ethernet, Opt-E-Man, Gigaman, Fiberman, Decaman, SONET, MPLS, TV-1, Broadband Voice over IP, U-Verse and Internet products and services.

c. Acted as a single point of contact for customers, other departments, and subsidiaries involved in project managed projects.

d. Set intervals, action items, and critical dates to meet customer’s due dates.

e. Clarified scope of work and establishes the milestones that signifies completion of the project.

f. Acted as a resource to the sales team and the customer for the project.

g. Assumed a lead role in the removal of roadblocks throughout the project.

h. Successfully planned, coordinated and trained managers for implementation of new product rollouts.

i. Provided product demonstrations to customers onsite.

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