NAZRUL ISLAM
Phone: +1-469-***-**** Email: *********@*****.*** Plano, TX 75023
LinkedIn: linkedin.com/in/nazrul-islam-5401693a
PROFESSIONAL SUMMARY
Highly technical and team-oriented professional 14+ years of experience in software engineering, database administration, and ERP system development. My core competencies include Software Project Management, Oracle- based Application Development, Database Administration (Oracle 10g–19c), and System Performance Tuning. I have successfully led multidisciplinary teams—including software engineers, DBAs, and network specialists-while overseeing the full IT lifecycle from development to deployment. Web Application development using Oracle APEX, Oracle Fusion Middleware, Oracle Developer Suit, RESTful API integration, and managing IT infrastructure aligned with corporate goals and compliance standards. Expertise in BI publisher reports, Oracle Reports Builder. CERTIFICATIONS & TRAINING
Oracle APEX Cloud Developer Certified Professional – Oracle University
Oracle Database 11g Administration – Oracle University
Red Hat Linux Administration – Communication Solution Ltd.
Cisco Certified Network Associate (CCNA) – New Horizon TECHNICAL SKILLS
Databases: Oracle 9i/10g/11g/12c/19c, MySQL, Microsoft SQL Server
Tools & Frameworks: Oracle APEX, Fusion Middleware 11g/12c, Developer Suite 6i/10g, BI/XML Publisher, OTBI
Programming: SQL, PL/SQL, Java, JavaScript, PHP
Web: REST, HTML5/CSS3, jQuery, Bootstrap, Laravel
Platforms: Linux (RHEL, CentOS), Windows Server 2008–2019
Networking: Cisco routing/switching, VLAN, VPN, Cisco ASA/ Sophos Firewall configuration PROFESSIONAL EXPERIENCE
Computer Systems Analyst Softel Techsource Jun 2025 – Present
Manage database administration ensuring data integrity, backup strategy, network access control, and high availability.
Design and develop enterprise apps using Oracle APEX, Fusion Middleware, and Oracle Developer Suite.
Build custom reports using Oracle Reports, BI Publisher, and HTML for executive and operational needs.
Implemented Workday HCM covering HR, Benefits, Compensation, Payroll, Security, Reporting, and Integrations.
Supported HR business processes including hiring, compensation, performance, and talent management in Workday.
Develop SQL, PL/SQL procedures, triggers, packages, and apply normalization, indexing, and constraints.
Conduct performance tuning using SQL Trace, Explain Plan, Hints, Bulk Collect, and Indexing strategies.
Collaborate with developers, UX designers, and analysts to ensure optimized application delivery. Head of ICT & Senior Software Developer Best Life Insurance Limited Aug 2024 – May 2025
Led a team of 8 engineers to modernize Life Insurance ERP, cutting claim processing time by 30%.
Administered Oracle 11g–19c databases; implemented performance tuning & secure RMAN backup strategy.
Developed Insurance Management System (IMS), HRM, Inventory & Vehicle Management modules in Oracle APEX with REST integrations.
Authored 40+ BI Publisher and Oracle Reports for regulatory & executive dashboards.
Architected error-resilient ETL frameworks with scalable data processing. Senior Software Engineer Sunlife Insurance Company Limited Dec 2023 – Jul 2024
Maintained Oracle security configurations and disaster recovery strategies.
Enhanced existing ERP modules using Fusion Middleware & PL/SQL, improving user satisfaction scores by 25%.
Delivered custom BI Publisher reports for actuarial and finance teams. Senior Software Engineer Homeland Life Insurance Company Limited Mar 2016 – Dec 2023
Migrated legacy FoxPro/MS Access data to Oracle 19c, ensuring 100% data integrity.
Directed cloud migration of core apps; achieved 40% reduction in on prem costs.
Designed and developed different types of application and solutions, including report development and integration using Oracle Apex, Fusion Middleware & Developer Suit.
Created complex PL/SQL procedures and REST APIs to support mobile insurance apps.
Oversaw daily RMAN backups and performance tuning across production and DR sites. System Administrator – Server & Network National Life Insurance Company Limited Nov 2012 – Mar 2016
Installed & secured Oracle databases and insurance applications on RHEL servers.
Implemented Linux-based services: Mail, DNS, Proxy, Gateway, FTP/Samba
Developed & deployed Oracle Apex-based ERP and internal software tools
Configured Cisco routers, Cisco ASA Firewall, VLANs, and VPNs to support 300+ branch offices.
Deployed SMS based mobile policy services increasing customer engagement. Support Engineer Information Services Network Ltd. Jun 2011 – Nov 2012
Provided enterprise client support on Cisco/Mikrotik network devices
Monitored bandwidth using MRTG, configured firewall & NAT rules
Designed LAN/WAN topologies and performed network health diagnostics KEY PROJECTS
Insurance Management System (IMS): Built a full cycle policy, claims, and commission platform; automated compliance reporting and trimmed operating costs by 25%.
HRM & Payroll Management: Designed an integrated HR & payroll suite; consolidated reporting and improved employee self service adoption to 85%.
EDUCATION
B.Sc. in Electronics & Telecommunication Engineering, Southeast University, Dhaka (2007 2011)