Customer Service Call Center

Juan A. Correa

***** **** ***** **** 561-***-****

Delray Beach, FL 33484 Email: ************@*****.*** SUMMARY

Over 16 years of overall experience in the area of customer service in a fast paced, in-bound call center setting. Completely bilingual English/Spanish, involved with interpretation over 10 years, side by side, by telephone and in a booth. Comfortable dealing with consumers and clients at all levels, on the phone and in person. Strengths include: dependability, effective communicating, oral and written. Good analytical and problem solving skills. Continually striving for excellence. Accept negative feedback as a positive tool for learning. Other qualifications include:

• Handling Upset Customers Training/teaching

• Computer Data Entry

• Phone Etiquette Multi-tasking

PROFESSIONAL EXPERIENCE

Church of All Nations, Boca Raton, FL

Maintenance worker

Innovation Charter School, Pompano Beach, FL

Teacher’s Assistant

T.M.S. Health, Boca Raton, Florida

Customer Care Representative

Office Depot Incorporated, Delray Beach, Florida

National Accounts Representative

Sherwood Christian Academy, Albany, Georgia

High School Spanish Teacher

New Covenant Academy, Albany, Georgia

High School Spanish Teacher

Marcom Technologies, Fort Lauderdale, Florida

09/2022 - 12/2024

10/2020 - 01/2021

03/2008 - 09/2012

09/1998 - 06/2006

09/1997 - 06/1998

09/1996 - 06/1997

07/1995 - 08/1996

Customer Service Representative

EDUCATION

Lee College, Cleveland Tennessee, Bachelor of Arts

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