Customer Service Quality Control

CRYSTAL

CAMARILLO

** *. ********* **., ***** PRAIRIE, TX, 75052 972-***-**** ************@*****.***

Skills Summary

Detail oriented self-starter with leadership skills. Good asset to any team. 10 years experience in customer service. 5 years experience in Quality Control. Knowledgeable in Indexing, and Manifesting. Experience in billing. Computer literate. Experience in Microsoft Office and Excel. Types 60 WPM. Team player that is teachable. Fast learner.

Education

Court Reporting Institute of Dallas 2009-2011

South Grand Prairie High School 2000-2004

Experience

Lyft

Rideshare Driver / October 2023 – Present

Provides excellent customer service while taking passengers safely to their final destination.

Iron Mountain

Mortgage Specialist 1 / January 2021 – October 2023

Preps mortgage documents to be scanned, scans and qc’s documents to verify legibility, indexes documents by 10-key in the system according to customer’s specifications. Assists management in making sure projects are executed successfully within deadlines.

Databank IMX

Quality Control Technician / August 2018 – July 2020

Verifies documents are scanned according to client’s specifications. Assists management in making sure projects are executed successfully within deadlines. Works alongside IT team to work through problems within the different project processes. Leads QC team. Indexes documents. Manifests boxes. Billing.

DD's Discounts

Retail Associate / May 2018 – December 2018

Greet and assists customers. Racks clothes in the fitting rooms and on the sales floor. Organizes toys and shoes to be neatly displayed on the shelves.

Lyft

Driver / February 2017 – February 2018

Provides excellent customer service while safety driving customers to their final destination.

Popeye’s Chicken

Cashier / April 2012 – July 2013

Greets and assists customers. Complete orders. Packs orders. Keeps workstations clean.

Some Oil/Gas Projects I Worked On

Merit

Hedberg

Collins Permian

Lilus

Oxy

DCCCD

Correlating Procedures

QC'd and Indexed over 4,000 boxes of documents, as well as Well Logs. Index including Agreements, Authorization for Expenditures, Assignments, Deeds, Division Orders, Joint Operating Agreements, Leases (Oil and Gas), Mineral Rights, Plats, Royalties, Trusts, Death Certificates, and Marriage Certificates. Some Invoices and Purchase Orders.

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