Customer Service Agent

Kwakhanya Mona

+278******** **************@*****.***

OBJECTIVE

Dedicated and customer-focused professional seeking a Customer Service Agent role to leverage strong communication skills, problem-solving abilities, and commitment to customer satisfaction. Passionate about delivering exceptional service and fostering positive client relationships. EXPERIENCE

Outsurance - Sales Agent

March 2023 - June 2024

- Engaged with customers to open funeral insurance policies, providing clear information and answering queries promptly.

- Assisted clients with claims processing, ensuring accuracy and timely resolution.

- Built strong, long-term relationships with clients through attentive service and proactive follow-up.

- Consistently met customer needs, contributing to high client satisfaction and retention rates. Verimark - Flexi Sales Assistant

November 2017 - February 2019

- Supported customers in product selection, demonstrating key features and benefits to drive sales.

- Maintained product displays and ensured shelves were well-stocked and organized.

- Addressed customer concerns efficiently, enhancing their shopping experience and satisfaction. EDUCATION

Sandisiwe Secondary High School

Grade 12 2014 - 2018

SKILLS

Customer Service Excellence

Communication and Interpersonal Skills

Problem Solving and Critical Thinking

Multitasking and Time Management

Leadership and Team Collaboration

Detail-Oriented and Good with Numbers

Sales and Product Knowledge

Conflict Resolution

Adaptability and Resilience

ACTIVITIES

Climate Change Activist

Outreach Director for ISEC (International Students Environmental Coalition) Volunteer for an NPO focused on environmental well-being LANGUAGES

English Xhosa Zulu Setswana

REFERENCES

Abusiswe Nduneni Flexi Sales Executive Verimark **********@*****.*** +277******** Sibulele Govuza National Director ISEC ********@************.*** +276******** Lesiba Moloko Bookseller Exclusive Books +276********

Contact this candidate