retail
Resume:
Robert Davis
Seeking a position where I can use my wide range of skills to contribute to a dynamic and rewarding work environment.
Wilsonville, OR 97070
************@*******.***
I have over 20 years of experience in the Hospitality industry in both BOH and FOH positions ranging from entry level to management where I have developed strong customer service skills in both casual and upscale environments. Establishments I have worked for include the Westin Hotel in Seattle, The Riverplace Hotel in Portland Oregon, Jake's Catering, Macheesmo Mouse and the Coffee Ritz cafe. Authorized to work in the US for any employer
Work Experience
Retail Sales Associate
woodburn outlet mall-Woodburn, OR
April 2022 to Present
Provided excellent customer service at Swarovski, Tommy Bahama and Merrell at the Woodburn outlet Mall.
• Provided exceptional customer service, ensuring a positive shopping experience for all customers
• Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
• Assisted in the training of new sales associates, providing guidance on company policies and best practices
• Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
• Achieved consistently high conversion rates through persuasive selling techniques
• Proactively approached customers on the shop floor, offering assistance and personalized recommendations
Hotel Front Desk Agent
Best Western Hotels
October 2016 to February 2024
Several years of experience with Best Western working as a Front Desk Agent on the 3pm-11pm Shift and Night Audit using the Virtual Matrix system.
Front Desk Clerk
Snooz Inn-Wilsonville, OR
October 2015 to October 2016
Performed front desk duties on the 3pm-11pm shift
Sole Proprietor/Owner
Richart Glass Designs-Portland, OR
August 2001 to May 2014
Owned and operated this small business where I sold my Hand crafted glass directly to the public at the Portland Saturday Market and wholesale through the Made In Oregon stores as well as various other stores and galleries.
Warehouse Worker
Bullseye Glass-Portland, OR
June 1999 to July 2001
Responsible for shipping and receiving, glass cutting and creating packaged items at this art glass manufacturing company. Also performed some accounting duties and helped to start the B.E.G.S. Program, a glass studio for Bullseye employees.
Vault Manager
Cutting Edge Concepts/Rose Quarter-Portland, OR
April 1995 to April 1997
Responsible for all vault functions at this Rose Quarter concessions operation. Supervised Vault staff and participated in the supervision of up to 400 employees during large Rose Quarter events. Created procedure manuals, spreadsheets and forms and held regular coaching sessions to ensure high cash handling standards.
Education
High school diploma
Skills
• Night Audit
• Guest Services
• Front Desk
• Cash Handling
• Upselling
• Assistant Manager Experience
• Guest Relations Experience
• Phone Etiquette
• Serving Experience
• POS
• Cleaning Experience
• Supervising Experience
• Retail Sales
• Banquet Experience
• Serving
• Driving
• Customer service
• Catering
Certifications and Licenses
Food Handler Certification
OLCC Service Permit
February 2023 to February 2029
Driver's License
Non-CDL Class C
Assessments
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Volunteer/Intern
January 1991 to December 1992
Worked For Two years as a Volunteer/intern at OPB on the Golden Hours Radio Information Service.
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